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Advise retail customers on the features of borrowing facilities

URN: PPL.C307
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about advising retail customers on the features of your retail organisation's borrowing facilities and helping customers to understand fully the rights and obligations involved so that they can make informed decisions. These borrowing facilities need to be legally and ethically promoted.

This standard is for staff who are required to advise customers about the features of borrowing facilities.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Advise retail customers on the features of borrowing facilities

Performance criteria

You must be able to:

  1. follow your workplace procedures to advise customers on the terms and conditions of the borrowing facility
  2. check with customers that they understand their responsibilities in relation to the borrowing facility following your workplace procedures
  3. give customers the opportunity to ask questions about the borrowing facility and its features
  4. give customers the opportunity to compare the benefit and value of different borrowing options where they are available
  5. provide customers with accurate written quotations together with all the information your workplace procedures and relevant legislation say must be provided
  6. follow your workplace procedures for customer service standards at all times whilst dealing with retail customers

Knowledge and Understanding

You need to know and understand:

  1. the terms, conditions and features of the borrowing facilities your workplace is authorised to offer customers
  2. why advice must be given to customers to help them understand their responsibilities in relation to the borrowing facility
  3. how to explain the terms and conditions of borrowing facilities in ways that different customers can understand
  4. how to give customers the opportunity to ask questions and check they understand the terms, conditions and features of the borrowing facility
  5. how to prepare accurate written quotations from the information customers have given
  6. the information that your workplace and relevant legislation requires to be provided to customers in relation to borrowing facilities and where this can be obtained
  7. the ethics and morals of promoting borrowing
  8. why it is important to follow your workplace procedures for customer service standards

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.C307

Relevant Occupations

Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

SOC Code

7111

Keywords

Retailing; retailers; advises; advising; informs; informing; explains; explaining; credit; HP; hire-purchases; hire purchases