Keep dressing room facilities ready for customer use

This standard is about keeping dressing room facilities ready for customers to use. Confidentiality, security and safety are important aspects of this standard. This will create a positive image of your retail organisation.

This standard is for staff who are required to keep dressing room facilities ready for customer use.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Keep dressing room facilities ready for customer use

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1. check dressing room facilities before opening to ensure they are ready for customers to use, in line with your workplace procedures and relevant legislation for cleanliness, tidiness and hygiene
2. follow your workplace procedures and relevant legislation to clean and tidy dressing rooms, using suitable equipment and materials and safe and effective procedures
3. follow your workplace procedures to report any problems with the dressing room facilities that you cannot resolve to the correct person
4. whilst the dressing room facility is open, regularly and discreetly check that the dressing rooms are clean, tidy and free from obstructions in line with your workplace procedures and relevant legislation to ensure they are always ready to use
5. follow your workplace procedures to place merchandise in the designated area when it cannot be returned to the shop floor immediately
6. prepare unsold merchandise for prompt return to the shop floor following your workplace procedures
7. follow your workplace procedures for dealing with merchandise that is no longer of saleable quality

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1. why it is important to keep the dressing room facilities clean, tidy and in good working order
2. why dressing room facilities should always be ready for customers' use
3. your workplace standards and procedures for the cleanliness, tidiness and hygiene of the dressing room facilities
4. who can help to resolve problems with the dressing room facilities that are outside of your authority
5. where cleaning materials are kept and how to clean the dressing room facilities in line with your workplace procedures and relevant legislation
6. how to routinely check in a discreet manner that the dressing rooms are clean and tidy, whilst customers are using the area
7. where to store unsold merchandise before preparing it for return to the shop floor
8. how to prepare merchandise for return to the shop floor
9. how to recognise merchandise that is no longer of saleable quality
10. your workplace procedures for dealing with merchandise that is no longer of saleable quality

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3

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2030

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Current

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Original

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Skillsmart Retail

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SSR.C274

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Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

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7111

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Retailing; retailers; keeps; keeping; maintains; maintaining; dressing rooms; changing rooms; fitting rooms; uses; using; cleans; cleaning; tidies; tidying

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