Advise customers on the fixing of their own tiles

This standard is about establishing customers' circumstances and advising them on the fixing of their own tiles upon surface preparation.

This standard is for staff who advise customers on fixing tiles.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Advise customers on the fixing of their own tiles

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1. determine required details about the surfaces upon which customers' tiles are to be fixed, establishing the nature of the surface being tiled
2. advise customers regarding any required preparation of the surface following your workplace procedures
3. establish how the finished tiled surfaces are to be used
4. identify and select appropriate adhesives and grout to meet customers' requirements following your workplace procedures
5. inform customers about the products that will be used, including the order of application and how products are to be applied
6. identify whether there are any existing or planned fixtures, fittings, pipework and cabling, and establish their potential impact for the fixing of the proposed tiles
7. determine whether there is, or will be, underfloor heating and determine correctly the impact for the fixing of the proposed tiles
8. agree with customers how best to accommodate any existing or planned fixtures, fittings, pipework or cabling
9. brief customers on safe working and best practice techniques following your workplace procedures and relevant legislation
10. explore with customers and gain agreement on how the tiled surfaces are to be finished off
11. explain how to take care of the tiled surfaces
12. follow your workplace procedures to offer the appropriate cleaning and maintenance products to customers, where relevant
13. follow your workplace procedures to provide confidence to customers that the decisions taken throughout the process will meet their expectations and tiling requirements

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1. the general principles of preparing surfaces on which tiles are to be fixed including fixing and using battens, and the circumstances when it is important to waterproof walls before tiling, and how to do this
2. those surfaces that are not suitable for tiling, including flaking paint and wallpaper, the reasons why and what can be done to make them suitable
3. the types of flooring most commonly found in domestic and office buildings, and the conditions that must be satisfied for tiling to be appropriate
4. the purpose of movement joints and how these are sited
5. what a tanking system is, and the circumstances when it is required
6. the principal types of adhesives, grouts and admixes, the relative advantages of these and the suitability of the different types for different applications and locations when tiling, including suitability for wet areas
7. the principal methods for applying adhesives and grout and the importance of following manufacturers' instructions
8. the terms 'slip', 'open time', 'dying/curing time' and their relevance to the use of adhesives and grouts
9. the principal types of tools used in the fixing, grouting and finishing of tiles
10. the principal types of tools and materials required for tile cutting and drilling, the respective purposes of these and how to use tools and materials safely, including the use of tile cutters and tile nippers
11. how to cut and drill tiles safely and effectively and which tiles cannot be cut or drilled and why
12. methods and materials for fitting, fixing and sealing underfloor heating systems
13. how to finish tiled surfaces off upon completion of tiling
14. the principal methods for undertaking routine cleaning and maintenance of all tiled surfaces, including tiles and grouting, and how to recognise and deal with problems such as mildew, discolouration of tiles and grouting
15. the various cleaning and maintenance products available, the application of these and how to use them safely
16. why it is important to advise customers correctly upon fixing tiles

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PPL.C262 Establish retail customer requirements and provide advice regarding tiling products
PPL.C263 Advise customers on measuring and planning for the fixing of tiles

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3

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2030

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Current

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Original

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Skillsmart Retail

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SSR.C264

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Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

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7111

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Retailing; retailers; advice; advises; advising; fixes; tiling

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