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Advise customers on measuring and planning for the fixing of tiles

URN: PPL.C263
Business Sectors (Suites): Retail
Developed by: People 1st
Approved: 2025

Overview

This standard is about establishing customers' circumstances and advising those seeking to measure and plan for the fixing of tiles on how best to achieve this.

This standard is for staff who advise customers on measuring and planning the fixing of tiles.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Advise customers on measuring and planning for the fixing of tiles

Performance criteria

You must be able to:

  1. determine the nature of the location being tiled, and the subsequent use to which the tiled surfaces are to be put when advising customers on measuring and planning for the fixing of tiles
  2. identify the nature of the materials suited for the intended location
  3. check the accuracy of measurements provided by customers
  4. calculate the area of the surface to be tiled following your workplace procedures
  5. follow your workplace procedures to calculate the number of tiles required, taking into account the intended design and any use of motif and border tiles
  6. determine the amount of trim, edging material and sealants required
  7. calculate the amount and type of adhesive needed
  8. identify the number and size of spacers required
  9. determine the type, colour and amount of grout required
  10. follow your workplace procedures to calculate how any other requirements, such as underfloor heating, will affect the measuring and planning process
  11. provide estimates for customers, explaining clearly and correctly the component parts following your workplace procedures
  12. listen actively and encourage questions from customers towards promoting customers' understanding following your workplace procedures

Knowledge and Understanding

You need to know and understand:

  1. why measuring, setting out and planning for tiling is important, and the general procedures for doing this
  2. the principal types of tools and materials required for measuring, planning and setting out, and their respective purposes
  3. the information to be sought from customers when advising upon tiling different locations
  4. the importance of ensuring that tiles are from the same batch, and the potential difficulties that might arise where this does not occur
  5. how to measure the surfaces to be tiled, and the factors to be determined in identifying the number of tiles required
  6. how to convert between metric and imperial measures
  7. methods for planning for incorporating motif and border tiles
  8. the types of tile fixing trim, and those most appropriate for different applications
  9. the types and methods of applying adhesive
  10. the types of grout available
  11. methods for calculating the size of the underfloor heating system required
  12. where to seek help or information for customers' non-standard or particular requirements following your workplace procedures

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

PPL.C262 Establish retail customer requirements and provide advice regarding tiling products
PPL.C264 Advise customers on the fixing of their own tiles

External Links

Version Number

3

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.C263

Relevant Occupations

Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

SOC Code

7111

Keywords

Retailing; retailers; measures; plans; fixes; tiling