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Follow procedures for retail sales of age-restricted products and services

URN: PPL.C252
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about your responsibility for selling age-restricted products and services only to retail customers who are old enough to buy them legally. You need to follow the relevant legislation and your workplace procedures. You also need to refuse retail sales when necessary, in ways that follow your workplace procedures.

This standard is for all staff that sell age-restricted products and services.
When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Follow procedures for retail sales of age-restricted products and services

Performance criteria

You must be able to:

  1. follow relevant legislation and your workplace procedures when requesting proof of age for age-restricted products or services
  2. when proof of the customer's age is required, make the sale only if they provide it and it meets relevant legislation and your workplace procedures
  3. follow relevant legislation and your workplace procedures for refusing sales of age-restricted products or services
  4. refuse politely and firmly to make sales that are against the relevant legislation or any of your workplace procedures
  5. explain clearly and accurately to customers which type of identification for proof of age can be accepted following your workplace procedures

Knowledge and Understanding

You need to know and understand:

  1. which age-restricted products or services your workplace is authorised to sell
  2. the relevant legislation that governs the selling of the different age-restricted products or services your workplace sells
  3. the age restrictions on the products or services your workplace is authorised to sell, and what can happen to you and your workplace if you fail to follow these restrictions
  4. your workplace procedures for requesting proof of age, including the types of proof that may be accepted
  5. your workplace procedures for refusing retail sales of age-restricted products or services
  6. why when requesting proof of age and refusing retail sales it should be carried out in ways that are both firm and polite, and how to do so

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

PPL.C214 Provide a payment service at point of sale in a retail organisation
PPL.C260 Sell National Lottery products to retail customers

External Links

Version Number

5

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.C252

Relevant Occupations

Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Merchandiser

SOC Code

7111

Keywords

Retailing; retailers; follows; following; observes; observing; sells; selling; age restricted; restrictions; items; goods; materials; products; alcoholic; cigarettes; lottery; scratch cards