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Identify retail customers' requirements for lingerie

URN: PPL.C250
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about explaining the lingerie-fitting service and finding out what type of lingerie your retail customers require, sometimes when they are unclear about their own requirements.

This standard is for staff who may or may not conduct lingerie fitting as part of their responsibility.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Identify retail customers' requirements for lingerie

Performance criteria

You must be able to:

  1. communicate with customers and accurately identify what their lingerie requirements are from the information given following your workplace procedures
  2. describe accurately to customers the process and benefits of the lingerie-fitting service following your workplace procedures
  3. offer customers the lingerie-fitting service or, if the customer prefers, book a later appointment following workplace your procedures

Knowledge and Understanding

You need to know and understand:

  1. how to communicate with customers about their lingerie requirements following your workplace procedures
  2. how to use information offered by customers to identify their requirements
  3. what is involved in your workplace’s lingerie-fitting service and how long a fitting session is likely to take
  4. questioning techniques used to clarify and agree customers' buying requirements
  5. how to build trust and relax customers using the lingerie fitting service
  6. how to communicate with different types of customers and help them to understand the information provided

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

PPL.C223 Check customer's preferences and buying decisions when making retail sales
PPL.C251 Measure and fit retail customer for lingerie

External Links

Version Number

3

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.C250

Relevant Occupations

Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Merchandiser

SOC Code

7111

Keywords

Retailing; retailers; identifies; identifying; finds out; finding out; working out; requirements; customers; bras