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Process payments made to retail customer accounts

URN: PPL.C217
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about processing various forms of payment from retail customers and crediting them to retail customers' accounts.

This standard is for staff who process payments to customers’ accounts.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Process payments made to retail customer accounts

Performance criteria

You must be able to:

  1. check that payments from customers are valid and accurate following your workplace procedures
  2. process and record payments from customers promptly and accurately following your workplace procedures
  3. follow your workplace procedures to record clearly and accurately the reasons why payments are overdue on retail customer accounts
  4. follow your workplace procedures to identify problems accurately and resolve them promptly
  5. follow your workplace procedures to inform the correct person promptly about any problems that cannot be resolved
  6. secure payments in line with your workplace procedures

Knowledge and Understanding

You need to know and understand:

  1. the acceptable ways for customers to make payments following relevant legislation requirements and your workplace procedures
  2. how to process all types of payments following relevant legislation requirements and your workplace procedures
  3. what counts as legal tender in your workplace and how this may differ across accounts
  4. your workplace procedures on how to identify suspect payments
  5. your workplace procedures for storing cash and cash equivalents securely

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

PPL.C216 Set, monitor and take action with retail customers' credit accounts
PPL.C218 Reconcile retail customer accounts

External Links

Version Number

3

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.C217

Relevant Occupations

Manager, Owner/Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

SOC Code

7112

Keywords

Retailing; retailers; processes; processing; pays; paying; credits; crediting; customers