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Set, monitor and take action with retail customers' credit accounts

URN: PPL.C216
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about following guidelines for setting retail customers' credit limits, regularly monitoring retail customers' accounts and taking action when retail customers go over their limit.

This standard is for staff with responsibility for checking retail customers' credit.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Set, monitor and take action with retail customer's credit accounts

Performance criteria

You must be able to:

  1. follow your workplace's guidelines for setting customers' credit limits
  2. follow your workplace procedures and legislation to monitor customers' accounts accurately and at suitable intervals to check that payments are up-to-date
  3. follow your workplace procedures to promptly investigate reasons for missed payments and accurately record the findings
  4. follow your workplace procedures and relevant legislation requirements to identify customers that go over their credit limits and report the findings promptly to the correct person
  5. take action promptly following your workplace procedures and relevant legislation requirements to deal with retail customers that go over their credit limits
  6. follow your workplace procedures to report to the correct person the results of any actions taken to deal with retail customers that have gone over their credit limits

Knowledge and Understanding

You need to know and understand:

  1. the risks to your workplace of offering credit to customers
  2. how to check if customers are suitable for credit following your workplace and relevant legislation requirements
  3. your workplace procedures for setting customers' credit limits
  4. how to monitor customers' accounts effectively, including how to identify overdue payments and customers that have gone over their credit limits following your workplace procedures and relevant legislation requirements
  5. your workplace procedures for managing customers that go over their credit limits
  6. the relevant legal rights and obligations of customers and your workplace in relation to credit

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

PPL.C217 Process payments made to retail customer accounts
PPL.C218 Reconcile retail customers' accounts

External Links

Version Number

4

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.C216

Relevant Occupations

Manager, Owner/Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

SOC Code

7112

Keywords

Retailing; retailers; processes; processing; customers