Work out the price of customers' retail purchases

URN: PPL.C213
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about calculating how much customers need to pay for their retail purchases. This can be with or without the use of a payment register.

This standard is for staff who work out the price of customers’ purchases.
When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Work out the price of the customers’ retail purchases

Performance criteria

You must be able to:

  1. identify accurately the price of retail purchases following your workplace procedures
  2. deal promptly with any pricing problems following your workplace procedures
  3. obtain advice promptly from the correct person when it is not possible for you to sort out pricing problems following your workplace procedures
  4. work out accurately the amount customers should pay

Knowledge and Understanding

You need to know and understand:

  1. how to identify and check prices in your workplace
  2. how to identify any current discounts and special offers in your workplace
  3. where to find information and advice on pricing in your workplace
  4. your workplace procedures for working out the price of customers' retail purchases
  5. common methods of working out payments, including point of sale technology, electronic calculators and longhand
  6. the relevant legislation regarding your customers' rights and your workplace’s duties and responsibilities in relation to the pricing of goods

Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS

PPL.C214 Provide a payment service at point of sale in a retail organisation
PPL.C215 Process applications from retail customers for credit facilities


External Links


Version Number

5

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.C213

Relevant Occupations

Manager, Owner/Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

SOC Code

7112

Keywords

Retailing; retailers; works out; working out; calculates; calculating; adds up; adding up; prices; pricing; totals; totalling; orders