Count stock and resolve problems with stock levels in a retail organisation

This standard is about maintaining stock levels so that sales are not lost because stock was not available for sale. It is about counting stock and identifying and resolving problems with quality or insufficient stock.

This standard is for staff who count stock and resolve stock level problems.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Count stock and resolve problems with stock levels in a retail organisation

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1. follow relevant instructions and your workplace procedures for counting stock in the right areas of the store and at the right times
2. follow your workplace procedures for counting stock and recording stock levels
3. follow your workplace procedures for identifying problems with the quality of stock and stock levels
4. follow your workplace procedures and relevant legislation for safeguarding the health and safety of yourself and other staff or customers whilst counting stock
5. minimise the disturbance when it is necessary to disturb other staff or customers in order to count stock accurately and within the time allowed
6. resolve problems with the quality of stock and insufficient stock levels when authorised to, promptly and in line with your workplace procedures
7. tell the correct person about any problems with the quality of stock and stock levels not in your area of responsibility following your workplace procedures

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1. how accurate stock counting contributes to maintaining stock levels and to customer satisfaction and sales
2. how to find out what stock must be counted and when to count it
3. your workplace procedures for counting stock and recording stock levels, including relevant health and safety procedures and legislation
4. your workplace procedures for noting problems with stock levels
5. why it is important to minimise disturbance to other staff and customers when counting stock, and how to do so
6. the problems with stock and stock levels within your area of responsibility and the your workplace procedures for resolving problems
7. who to tell about problems with stock and insufficient stock levels not in your area of responsibility

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3

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2030

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Current

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Original

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Skillsmart Retail

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SSR.B247

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Manager, Owner/Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

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7111

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Retailing; retailers; checks; checking; stocks; stock taking; problem solving; solves; sorts; resolves; rectifies

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