Assist in loading customer orders for despatch in a retail organisation

This standard is about assisting - from time to time - to ensure that customer orders are loaded safely, securely and in an order that assists the delivery process to run smoothly and efficiently in your retail organisation.

This standard is for staff who assist in loading customer orders onto vehicles from time to time.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Assist in loading customer orders for despatch in a retail organisation

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1. check the loading area for obstacles, litter and spillages and clear these away safely and promptly following your workplace procedures and relevant legislation
2. check that customers' orders are clearly labelled with all the necessary information and placed in the right areas ready for loading following your workplace procedures
3. check that loading equipment is fit for use by yourself or other staff following your working place procedures and relevant legislation
4. report any equipment that is faulty following your workplace procedures
5. assist other staff, when required, with manually handling packed orders in ways that prevent damage and injury following relevant legislation
6. use safe manual handling techniques when lifting customers' orders on your own
7. follow instructions and your workplace procedures for positioning orders in the vehicle to ensure efficient delivery
8. follow your workplace procedures for positioning orders so that they remain secure and protected from damage during transit

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1. why it is important to check the loading area regularly for obstacles, litter and spillages and how to do so
2. why it is important to clear away obstacles, litter and spillages promptly and how to do so safely
3. the information that must be shown on order labels according to your workplace requirements
4. where customers' orders need to be placed for loading according to your workplace requirements
5. why it is important to check the condition of loading equipment regularly
6. who to report faulty equipment to and why
7. the relevant legislation and how to assist other staff with manually handling packed orders without damaging them or injuring yourself or other people
8. how to use safe manual handling techniques when lifting customers' orders on your own
9. how the positioning of orders in the vehicle can help the delivery process to run smoothly and efficiently
10. your workplace procedures for positioning orders so that these
    remain secure and undamaged during transit

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3

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2030

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Current

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Original

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Skillsmart Retail

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SSR.B246

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Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

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7111

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Retailing; retailers; loads; loading; online shopping; online; internet; despatches; despatching; dispatches; dispatching

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