Pick goods to fulfil customer orders in a retail organisation

This standard is about providing a service to customers by picking goods from stock in response to their orders. Staff may be picking from a shop floor display or within a storage area of the retail organisation. This standard is for retail organisations using it as part of its 'dot.com' online service or for other retail organisations who use it as an additional service to its customers. It is also about being able to pick out alternatives if the goods customers require are not available.

This standard is for staff who are employed to fulfil orders or do so as part of their sales role.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Pick goods to fulfil customer orders in a retail organisation

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1. check customers' order details and relevant records following your workplace procedures
2. plan a route around the display area or storage area that is efficient and that enables goods to be picked within the time allowed
3. pick goods in ways that minimises the inconvenience caused to other staff or customers whilst ensuring that goods are picked within the required time following your workplace procedures
4. follow your workplace procedures to ask the correct person for advice if picking instructions are unclear
5. check that the goods picked are of saleable quality according to your workplace requirements
6. protect picked goods from damage and deterioration throughout the picking process
7. follow your workplace procedures for recording picked goods and prices
8. follow your workplace procedures for choosing alternatives when goods requested by customers are not in stock
9. use effective methods for separating goods for different orders when picking for more than one customer following your workplace procedures
10. pack goods so as to keep them in saleable condition without using excessive packaging following your workplace procedures
11. put customers' packed orders in the correct places ready for collection or despatch following your workplace procedures

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1. what documentation or records to check for customers' orders
2. the layout of the display area or storage area and how to work out the most efficient routes for picking customers' orders
3. why it is important to try not to inconvenience other staff or customers during picking activities
4. how to pick goods in ways that cause the least possible inconvenience to other staff or customers whilst ensuring that orders are picked within the required time according to your workplace requirements
5. how to interpret picking instructions and who to ask for advice if picking instructions are unclear
6. what counts as 'saleable quality' for the goods according to your workplace requirements and how to check the quality of the goods as they are being picked
7. the common types of damage and deterioration that can affect goods during picking and how to prevent these
8. your workplace procedures for recording picked goods and prices
9. your workplace procedures for choosing alternatives when the goods requested by customers are not in stock
10. how to avoid mixing up orders when picking for more than one customer
11. how to pack goods following your workplace procedures so as to keep them in saleable condition without using excessive amounts of packaging
12. where to put customers' packed orders ready for collection or despatch

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4

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2030

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Current

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Original

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Skillsmart Retail

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SSR.B245

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Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

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7111

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Retailing; retailers; picking; picks; internet; loads; loading; online shopping; online

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