Devise, plan and implement workplace and facilities services policies, processes and procedures
Overview
This standard covers devising, planning and implementing workplace and facilities services policies, processes and procedures in line with the organisation's business plan. It covers planning and gaining agreement for the implementation of policies, processes and procedures using the resources available to meet the organisation's business objectives.
It is about applying industry recognised procedures and professional and technical knowledge and being aware of the risks and opportunities involved in the workplace and facilities services process and any areas where improvements can be made including the management of business efficiencies and sustainable practices.
It is important that you know and understand your responsibilities under the current environmental and health and safety legislation, codes of practice and policies of the organisation.
This standard is applicable to those who deliver workplace and facilities services, this can be to an internal client (within your organisation) or to an external client, both are referred to as the "organisation" within this standard.
Managers at this level will be required to drive workplace and facilities services within the organisation.
This standard has links to the standards suite Facilities Management and the standards suite Management and Leadership managed by Instructus.
Performance criteria
You must be able to:
- carry out your work in accordance with the current environmental and health and safety legislation, risk assessment requirements, codes of practice and policies of the organisation, including business efficiencies and sustainable practices
- devise workplace and facilities services policies that meet the requirements of the organisation's overall business objectives and workplace and facilities services strategy
- develop processes and procedures that reflect the organisation's
- workplace and facilities services policies and strategy
- identify energy management requirements within the overall workplace and facilities services strategy and devise specific policies in line with and supportive of the organisation's business efficiencies and sustainable practices
- assess the costs, risks and opportunities of the planned actions
- plan and gain agreement from stakeholders for the implementation of workplace and facilities services policies, processes and procedures
- identify key roles for implementing workplace and facilities services policies and the responsibilities for processes and procedures
- identify and allocate resources for the implementation of workplace and facilities services policies, processes and procedures
- identify priorities, risks and opportunities in delivering workplace and facilities services and assign objectives to people for managing these, together with the associated resources
- implement workplace and facilities services policies, processes and procedures as agreed and in line with the organisation's business plan including business efficiencies and sustainable practices
- develop a framework for evaluating and reporting on the policies, processes and procedures for workplace and facilities services
- continuously monitor workplace and facilities services policies, processes and procedures, making recommendations that identify best practice, risks and areas for improvement
- confirm that the organisation operates within the current legal requirements and social responsibilities
- inform those involved in and affected by workplace and facilities services of how they fit within the organisation, and underpin this with the required information
Knowledge and Understanding
You need to know and understand:
- your responsibilities under the current environmental and health and safety legislation, codes of practice and policies of the organisation, including business efficiencies and sustainable practices
- the requirements of the organisation's overall business objectives plan and the organisation's workplace and facilities services strategy
- how the delivery of workplace and facilities services can contribute to the organisation's overall business objectives
- how to devise workplace and facilities services policies, processes and procedures
- the energy management requirements within the overall workplace and facilities services strategy and how to devise specific policies in line with and supportive of the organisation's business efficiencies and sustainable practices
- the costs, risks and opportunities of the planned actions
- the key stakeholders responsible for agreeing the plan for the implementation of policies, processes and procedures, and how to gain their support
- the requirements for the implementation of the organisation's workplace and facilities services policies, processes and procedures
- the roles and responsibilities required to implement workplace and facilities services policies, processes and procedures
- the resources available and required to implement workplace and facilities services policies, processes and procedures
- the importance of reviewing and improving policies, processes and procedures in workplace and facilities services
- how to develop and use an evaluation framework to review the effectiveness of workplace and facilities services policies, processes and procedures
- the techniques for monitoring and managing workplace and facilities services policies, processes and procedures
- how to identify best practice, risks and areas for improvement in workplace and facilities services
- the responsibility of managing workplace and facilities services in accordance with the current legal requirements and social responsibilities
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Business efficiencies
This relates to the sustainable management of resources such as water, energy efficiency and waste management, in line with the organisation's business efficiency policies which aim at improving operational efficiency. In business, efficiency refers to the production of goods or the offering of services by using the smallest amount or resources, such as capital, energy etc. Efficient businesses can create products, offer services and accomplish their overall goals with the minimum effort, expense or waste.
Operational performance
This refers to an organisation's performance measured against a standard or prescribed indicator of effectiveness, efficiency, and environmental responsibility. These indicators could include time, productivity, waste reduction, and regulatory compliance.
Service Level Agreement (SLA)
A service level agreement (SLA) is a commitment between a service provider and a client. Aspects of the service – quality, availability, responsibilities are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract.
Social responsibilities
Social responsibilities refer to a type of self-regulatory business plan
and the efforts made by a company to improve society and contribute towards sustainable development. It describes initiatives run by a business to evaluate and take responsibility for their impact on issues ranging from human rights to the environment.
The business plan will focus on achieving economic, social and environmental benefits for all the stakeholders involved (employees, consumers, investors and other groups).
The purpose of it is to encourage businesses to conduct their companies in an ethical manner and work towards having a more positive impact on society through ensuring sustainable growth.
Sustainable practices
Sustainable business practices are characterised by environmentally friendly practices initiated by an organisation for the purposes of becoming more sustainable. Organisations aim to reduce their environmental footprint through initiatives that cut down on waste, poor environmental stewardship and unethical environmental practices so that they offer a reduced level of sustainability within the organisation's policies and practices.
Sustainable business practices differ between industries and are often specific to the type of organisation and the product or service it produces or provides.
Whole life costing
Whole life costing considers the total cost of a product or service over its lifetime, from concept through to disposal including purchase, hire or lease, maintenance, operation, utilities, training and disposal. It is important for procurement to take all these elements into consideration particularly when making decisions and comparing the costs of buying, renting or leasing equipment. In most cases the purchase costs are only a small proportion of the cost of operating it.
Workplace and facilities services
Workplace and facilities services is "the organisational function which integrates people, place and process within the built environment with
the purpose of improving the quality of life of people and the productivity of the core business." Workplace and facilities services professionals are responsible for services that enable and support business performance.
All organisations have responsibilities under the current health, safety and welfare regulations to ensure the daily health, safety and welfare of their employees. This includes ensuring provisions are made for:
Workplace and facilities services (soft services)
• Soft services are ones that make the workplace more pleasant r
secure to work in.
Examples of soft services are cleaning, catering, security.
Facilities Management (hard services)
• Hard services are ones that relate to the physical fabric of the
building and cannot be removed. They ensure the safety and
welfare of employees and generally are required by law.
Examples of hard services are plumbing, heating and lighting.
Hard services are covered in the Facilities Management suite