Identify risks and develop control measures to maintain business continuity for the delivery of workplace and facilities services
Overview
This standard covers identifying risks and developing control measures to maintain business continuity for the delivery of workplace and facilities services. It involves developing a process to identify risks and maintain a current and comprehensive business continuity plan, including business efficiencies and sustainable practices. It is about identifying control measures to manage disruptive events, mitigate against risks and identify which risks to accept.
It is also about planning for contingencies that will enable the continued operation of the organisation and protect its reputation.
It is important that you know and understand your responsibilities under the current environmental and health and safety legislation, codes of practice and policies of the organisation.
This standard is applicable to those who deliver workplace and facilities services, this can be to an internal client (within your organisation) or to an external client, both are referred to as the "organisation" within this standard.
Managers at this level will be required to drive workplace and facilities services within the organisation.
This standard has links to the standards suite Facilities Management and the standards suite Management and Leadership managed by Instructus.
Performance criteria
You must be able to:
- carry out your work in accordance with the current environmental and
health and safety legislation, risk assessment requirements, codes of practice
and policies of the organisation, including business efficiencies and
sustainable practices - develop a process for the ongoing identification, assessment,
monitoring and reporting of risks, relevant to workplace and facilities
services - identify risks specific to business efficiencies and sustainable
practices - identify the resources required to implement the control measures and
confirm that these are available and utilised - develop measures to control risks to the organisation and to the
delivery of workplace and facilities services, including risks specific to
business efficiencies and sustainable practices - implement the control measures and use agreed procedures and confirm
that they are followed - assess the costs, risks and opportunities of the planned actions
- advise the organisation on the impact of mitigating or accepting
identified risks considering any cost-benefits - communicate with all those involved in, or affected by, your work
- confirm that a plan is developed and tested to respond to the
occurrence of risk events and to maintain business continuity including
business efficiencies and sustainable practices - develop and advise on procedures for the activation of the business
continuity plan - complete records as required by the current legislation and the
policies of the organisation - inform those involved in and affected by workplace and facilities
services of how they fit within the organisation, and underpin this with the
required information - confirm that the organisation operates within
the current legal requirements and social responsibilities
Knowledge and Understanding
You need to know and understand:
- your responsibilities under the current environmental and health and safety legislation, codes of practice and policies of the organisation, including business efficiencies and sustainable practices
- the general principles and techniques of risk management
- the importance of having a business continuity plan in place and how that impacts on the organisation
- how to identify and assess risks to the organisation and the delivery of workplace and facilities services
- the risks specific to business efficiencies and sustainable practices
- why it is importance to have a process for the ongoing identification, monitoring and reporting of risks
- the costs, risks and opportunities of the planned actions
- the resources required for identification, monitoring and the reporting of risks and the cost-benefit of doing this
- the process and procedures for identification, monitoring and reporting of risks
- how to develop control measures that can be used to mitigate identified risks, including those specific to business efficiencies and sustainable practices
- the importance of maintaining communication with those involved in, or affected by, your work and how this should be done
- what a business continuity plan should contain
- how to activate the business continuity plan, and under what circumstances this should be done
- how to establish and test a plan to respond to the occurrence of risk events and to maintain business continuity including business efficiencies and sustainable practices
- the records that need to be kept and the importance of completing them in accordance with the current legislation and procedures of the organisation
- the responsibility of managing workplace and facilities services in in accordance with the current legal requirements and social responsibilities
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Business efficiencies
This relates to the sustainable management of resources such as water, energy efficiency and waste management, in line with the organisation's business efficiency policies which aim at improving operational efficiency. In business, efficiency refers to the production of goods or the offering of services by using the smallest amount or resources, such as capital, energy etc. Efficient businesses can create products, offer services and accomplish their overall goals with the minimum effort, expense or waste.
Operational performance
This refers to an organisation's performance measured against a standard or prescribed indicator of effectiveness, efficiency, and environmental responsibility. These indicators could include time, productivity, waste reduction, and regulatory compliance.
Social responsibilities
Social responsibilities refer to a type of self-regulatory business plan
and the efforts made by a company to improve society and contribute towards sustainable development. It describes initiatives run by a business to evaluate and take responsibility for their impact on issues ranging from human rights to the environment.
The business plan will focus on achieving economic, social and environmental benefits for all the stakeholders involved (employees, consumers, investors and other groups).
The purpose of it is to encourage businesses to conduct their companies in an ethical manner and work towards having a more positive impact on society through ensuring sustainable growth.
Sustainable practices
Sustainable business practices are characterised by environmentally friendly practices initiated by an organisation for the purposes of becoming more sustainable. Organisations aim to reduce their environmental footprint through initiatives that cut down on waste, poor environmental stewardship and unethical environmental practices so that they offer a reduced level of sustainability within the organisation's policies and practices.
Sustainable business practices differ between industries and are often specific to the type of organisation and the product or service it produces or provides.
Workplace and facilities services
Workplace and facilities services is "the organisational function which integrates people, place and process within the built environment with
the purpose of improving the quality of life of people and the productivity of the core business." Workplace and facilities services professionals are responsible for services that enable and support business performance.
All organisations have responsibilities under the current health, safety and welfare regulations to ensure the daily health, safety and welfare of their employees. This includes ensuring provisions are made for:
Workplace and facilities services (soft services)
• Soft services are ones that make the workplace more pleasant
or secure to work in.
Examples of soft services are cleaning, catering, security.
Facilities Management (hard services)
• Hard services are ones that relate to the physical fabric of the
building and cannot be removed. They ensure the safety and
welfare of employees and generally are required by law.
Examples of hard services are plumbing, heating and lighting.
Hard services are covered in the Facilities Management suite