Provide and manage accommodation for animal boarding services

Business Sectors (Suites): Animal Care and Welfare
Developed by: Lantra
Approved on: 30 Mar 2020


This standard is about the provision and management of accommodation for animal boarding services.  This could be within your own home or in the organisation premises and includes day-boarding as well as overnight boarding. It covers the type of accommodation, hygiene and bio-security and monitoring the health and welfare of animals in the accommodation.

Users of the standard will need to confirm that their practice reflects current information and policies, and that they work within the limits of their authority, expertise, training, competence and experience.
You will be expected to work in accordance with the relevant national legislation and local policies relating to animal boarding.

Day-boarding is considered suitable for dogs, although careful consideration must be given to their suitability in terms of their welfare, confidence, ability to mix with other dogs and their health.

This standard is for those providing animal boarding services as home-boarding and day-boarding.

Performance criteria

You must be able to:


  2. work professionally and ethically and within the limits of your authority, expertise, training, competence and experience

  3. comply with the relevant animal health and welfare and animal-related legislation and associated codes of practice

  4. confirm that the relevant environmental and health and safety policies and risk assessment requirements are put into practice across your area of responsibility

  5. assess the risks associated with the activity to be carried out

  6. maintain hygiene and biosecurity in accordance with workplace instructions, organisational practice and the relevant legislation

  7. assess how the needs of animals may be provided for while under your duty of care

  8. select and prepare accommodation to suit the animal and its needs

  9. check that the accommodation is clean and maintained in a good state of repair

  10. check that the environmental conditions in the accommodation have been considered and can be adjusted to suit the animal’s requirements

  11. check that the accommodation is labelled with details relevant to the animal and that records are completed in accordance with relevant legislation and organisational policy

  12. restrict access to the accommodation according to the animal’s requirements and organisational policy

  13. provide care and monitor animals according to their requirements and their owner’s instructions

  14. provide animals with stimulation and affection wherever practicable

  15. interact with the animal in a way that minimises stress and allows observation to be carried out

  16. promote the animal's welfare at all times and adapt your own behaviour, or that of others involved, if necessary, to avoid creating undesirable animal behaviour

  17. identify the behaviour of animals that may indicate welfare or other problems and take the required action

  18. recognise when behaviour may indicate that the animal is not suited to boarding

  19. maintain the security of the animals to protect them from injury, theft or escape

  20. deal with waste in accordance with workplace instructions, organisational policy and the relevant legislation

  21. communicate with all those involved in or affected by your work and maintain effective teamwork

  22. confirm that records are maintained and stored as required by the relevant legislation and organisational policy

Knowledge and Understanding

You need to know and understand:

  1. your legal and professional liability when providing animal boarding services in your own premises, and the importance of insurance cover

  2. your responsibilities under the relevant animal health and welfare and animal-related legislation and associated codes of practice

  3. your responsibilities under the relevant environmental and health and safety legislation, associated codes of practice and organisational policies

  4. how to identify hazards and assess risks within animal boarding service

  5. the importance of maintaining hygiene and biosecurity and how this can be achieved

  6. how the needs of animals under your duty of care may be assessed and addressed through offering the relevant types and level of care

  7. the types of accommodation available which are suitable for different species and breeds and how to select and prepare them for animals in your care, and what factors should be considered

  8. the relevant environmental conditions for different animals and the way the conditions can be adjusted

  9. how to mitigate the risks of disease transfer and aggression when animals from different households are on site when home boarding

  10. how to select and use cleaning methods and materials that are suitable for the accommodation, the animals and their requirements

  11. the requirements for the handling and storage of potentially harmful substances, including the use of personal protective equipment (PPE)

  12. the organisational procedure for rectifying any damage to accommodation

  13. the types of bedding that should be provided to meet the requirements of different animals

  14. the dietary and feeding requirements needed by different animals

  15. the toileting requirements for different animals

  16. what is meant by the term “enrichment” and how it may be provided for different animals

  17. how to maintain the safety and security of the animal boarding accommodation and who is authorised to access it

  18. how and when animals should be monitored, and how animals’ requirements influence such monitoring

  19. the indications that animals might be having problems and the action that should be taken

  20. how to recognise the behaviour of the animals in your care, including fear, aggression, dominance, appeasement, anxiety, play and relaxation and the importance of recognising indications that the animal is not suited to boarding

  21. how and when to stimulate animals and how different animals may respond

  22. how to minimise stress in boarding animals and how your actions, or the actions of those involved in or affected by your work, may affect the behaviour and welfare of the animal

  23. how to handle, store and dispose of waste in accordance with relevant legal requirements and organisational policy

  24. the records and reports that need to be kept and the importance of completing them in accordance with the relevant legislation and organisational policy


Take the following into account when providing accommodation for animals:

  1. species

  2. breed and/or size of animal

  3. age

  4. health

  5. feeding requirements

  6. length of stay

  7. other animals

  8. handing and exercise requirements

  9. temperament

  10. bedding

  11. enrichment

  12. toileting needs

  13. privacy

  14. safety

  15. security

  16. medical or other special needs

Take the following animal requirements into account when providing accommodation:

  1. behaviour

  2. food and fluid intake

  3. toileting

  4. interactions with people and other animals

  5. grooming

Scope Performance

Scope Knowledge





Current animal welfare legislation:

  • England and Wales, Animal Welfare Act

  • Scotland, Animal Health and Welfare Act

  • Northern Ireland, Welfare of Animals Act (Northern Ireland)

Environmental conditions:
  • light
  • temperature
  • humidity
  • ventilation
  • noise
  • vibrations
  • smell

Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2025





Originating Organisation


Original URN


Relevant Occupations

Animal Care

SOC Code



animal; boarding; day care; pet