Coordinate and manage temporary workers

This standard is about coordinating and managing temporary workers. It includes additional requirements in relation to temporary workers and their day-to-day activities. Temporary and agency workers are classed as non-permanent employees that can include casual workers, short-term employees, short-term self-employed workers or workers employed by an employment agency.

This standard is for HR professionals and recruitment specialists involved in coordination and management of temporary workers.

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1. identify positions that require filling in with temporary workers
2. confirm hourly pay rates for temporary workers
3. clarify any questions, concerns or issues
4. follow organisational and legal procedures in coordination of temporary workers
5. adhere to the regulatory requirements in relation to temporary workers
6. ensure conformity of working conditions with relevant legislation and safety regulations
7. carry out all background and reference checks for jobseekers
8. ensure full details of the assignment are provided to the temporary workers
9. keep the hirers informed during the booking process and provide full details of the assigned temporary workers
10. maintain records in accordance with organisational and legal procedures
11. respond to hirers’ requirements for work assignments in accordance with temporary workers’ availability
12. ensure all mandatory health and safety inductions and other training are conducted for temporary workers 
13. maintain agreed contact with temporary workers
14. operate grievance, disciplinary and dismissal procedures in accordance with the contract type
15. process temporary workers’ payments in accordance with legal and regulatory procedures
16. monitor unfilled or cancelled work orders and implement processes to fill these in or keep these to a minimum
17. keep details of inactive temporary workers who can undertake future work
18. manage offers to workers to move from temporary work to permanent employment in accordance with organisation’s and legal procedures

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1. the relevant organisational procedures, codes of practice and legislation relating to temporary workers
2. the procedures for safeguarding confidentiality in accordance with data protection regulation
3. the latest technologies and tools for sourcing, pre-screening, assessing and interviewing the jobseekers
4. the jobseekers’ experience and how it links with technologies, values and employer branding
5. how to organise agile, flexible and adaptive to change workforce
6. the relevant procedures for obtaining and recording information
7. the procedures and guidelines for dealing with complaints from hirers, recruiting managers and temporary workers
8. the employment rights of temporary workers and your organisation’s obligations in meeting them
9. the relevant documentation for coordination of temporary workers
10. the pay rates for temporary workers in accordance with relevant legislation
11. the types of hirer issues, questions and concerns that can arise and how to resolve them
12. the health and safety requirements for temporary workers
13. the types of processes in relation to eligibility checks, tests, and references for temporary workers
14. the purpose of confirming temporary workers’ commitment to an assignment
15. why hirers should be kept informed during the booking process
16. how to carry out work planning in accordance with temporary workers’ availability
17. the importance of conducting health and safety induction and training for temporary workers
18. why ongoing appraisals need to be conducted for temporary workers to the contract type
19. the methods of maintaining contact with temporary workers
20. the types of temporary worker issues, questions and concerns that can arise and how to resolve them
21. the types of contracts to which grievance, disciplinary and dismissal procedures apply and how to use these procedures
22. how to monitor unfilled or cancelled orders and implement processes to keep these to a minimum
23. the purpose of maintaining contact with inactive temporary workers
24. how to manage offers to workers to move from temporary work to permanent employment in accordance with organisation’s and legal procedures
25. the Equality, Diversity and Inclusion (EDI) practices
26. the global and cross-cultural considerations in recruitment

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1

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2030

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Current

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Original

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Instructus

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CFAREC8

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Human resources and industrial relations officers, Human resources administrative occupations, Human resource managers and directors

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4138

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Recruitment, temporary workers, temporary positions, hirer requirements

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