Administer local taxation, benefits, grants and other relief schemes
URN: INSLRB09
Business Sectors (Suites): Administration of Local Revenues and Benefits
Developed by: Skills CFA
Approved on:
29 Mar 2019
Overview
This standard is about the core competence that everyone working in the administration of local taxation, benefits, grants and other relief schemes needs, regardless of their role or function. It involves understanding relevant legislation and regulations, understanding the relevant local environment and working within organisational requirements to ensure effective working.
Performance criteria
You must be able to:
- store files and documentation in accordance with the relevant organisational procedures and requirements
- locate and retrieve information relating to local taxation and/or benefits, grants and other relief schemes, in your organisation's record-keeping system as required to fulfil your role
- work with other staff, departments, offices or agencies to obtain information relating to local taxation and/or benefits, grants and other relief schemes, as required
- provide information relating to local taxation and/or benefits, grants and other relief schemes, to other staff, departments, offices or agencies as required in line with data protection legislation
- issue relevant forms to applicants as required, in accordance with the relevant local operating procedures
- confirm that all relevant application forms and documents received, comply with your organisation's requirements, and follow up any missing information where required
- follow up any forms not received by the due date and issue reminders
- process all information in accordance with the provisions of the relevant data protection legislation​
Knowledge and Understanding
You need to know and understand:
- the relevant codes of practice, legislation and regulations
- the social and ethnic diversity and the needs of the communities which your organisation serves
- relevant case law, judgements, regulations and guidance relating to local taxation and/or benefits, grants and relief schemes
- the relevant data protection and freedom of information legislation
- the differences, for taxation purposes, between domestic and non-domestic property and the different types of taxation on property
- the different types of grants, benefit and relief applications and applicants
- the relevant associated departments or offices, their roles, and how to work with them
- the relevant organisational and external agency requirements and procedures for obtaining and exchanging information
- he methods of recording and retrieving data and the importance of maintaining records
- the local authority procedures for ensuring the security and confidentiality of information
- the relevant internal and external audit requirements
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
1
Indicative Review Date
31 Jan 2024
Validity
Current
Status
Original
Originating Organisation
Instructus
Original URN
ASTPS3
Relevant Occupations
Housing Manager, Housing Officer, Housing Assistant, Housing Administrator, Assistant Housing Administrator, Benefits Officer, Taxation and Benefits Officer/Assistant, Customer Service Assistant, Lettings Negotiator, Revenue Officer/Assistant, Assistant Property Officer/Manager
SOC Code
4112
Keywords
customers; support; services; agreements; legislation; documentation; social inclusion; process; resolve disputes; compliance