Manage a multicultural team

This standard is for anyone who is managing a multicultural team. Managing a multicultural team involves developing a shared team culture, encouraging mutual respect, promoting equality and inclusiveness, making sure communication, work processes and training can be followed by all team members.

This standard is for anyone who is involved in managing a multicultural team.

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1. motivate your colleagues to work as a team
2. promote respect and equality among your team members
3. make everyone aware of their values, beliefs and cultural conventions
4. ensure your team members’ contributions are shared and valued
5. explore common ground to achieve an atmosphere of mutual acceptance and purpose
6. develop a working culture that maximises productivity while balancing the cultural needs and expectations of all team members
7. ensure all team members are onboarded and included into the working culture
8. encourage your team members to interact with each other and other colleagues from different countries or diverse cultures
9. ensure your team meets their objectives while showing flexibility towards team members’ cultural needs
10. use your team members’ skills, experiences and contributions to the benefit of overall performance and results
11. ensure inter-team communication is understood by everyone
12. challenge any stereotypes, prejudice or racism expressed by other people about yourself or others in the team
13. maintain respect and confidentiality when you are unable to understand or empathise with their views or behaviour
14. get the support you need to resolve issues caused by intercultural tension or misunderstandings
15. follow equality and diversity policies and procedures

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1. the importance of cultural competence in the context of diverse, global working environment
2. how differences and similarities between your own and other people’s cultural behaviour may affect working practices
3. how to promote respect and inclusivity in the workplace
4. the differences in attitudes to roles of men or women
5. the levels of hierarchy and formality of business meeting conventions
6. how your own and other people’s values and beliefs may change as a result of cultural influence on working practices
7. the variety of opinions about people from different countries or diverse cultures
8. how to avoid individual and common perceptions, bias, stereotypes, behaviours, prejudices or old information on working practices
9. how to promote cultural competence within your team and organisation
10. the key political and historical factors that affect the country or culture you are working with
11. how expectations may change or affect business ethics, decision making, communication, financial transactions, working procedures and relationship-building
12. the variety of communication techniques and styles used by yourself and the people from the countries or cultures
13. the ways to minimise misunderstanding and improve communication with people with a different first language to you
14. the benefits, use and drawbacks of different communication methods
15. the terms and phrases necessary to carry out particular jobs
16. the relevant courses of English as a foreign language
17. the translation or interpreting services
18. the importance of taking time to listen, using simple phrases, avoiding jargon and idioms
19. the range of challenges in communicating with people from another culture who share the same first language with you
20. your own or other people’s cultural, local or community knowledge, interpersonal skills
21. the types of training or support to develop your skills and competencies for working with people from different countries or diverse cultures
22. the intercultural skills’ training
23. the courses or awareness programmes about other countries
24. the benefits of mentoring, coaching and work-shadowing
25. how to find and make accessible or signpost to the information new people from different countries or diverse cultures
26. when you need to seek advice or support for yourself or your team members
27. the factors to consider when developing a working culture
28. the benefits of encouraging team members to share their intercultural knowledge
29. the complexities involved in managing a multicultural team
30. the variety of practices that may cause disagreements, misunderstanding or conflicts
31. how to meet your team members’ cultural needs whilst maintaining fairness for all
32. the work activities or practices where you need to take team members’ different cultural perspectives into account
33. how to resolve conflicts, disputes and disagreements
34. the methods of improving working relationships between team members
35. the relevant equality and diversity legislation
36. why it is important to review your working policies, practices on a regular basis
37. what to do or who to approach if you or a colleague feel unfairly treated at work

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1

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2030

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Current

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Original

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Instructus

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CFAIWS4

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Administration, Administration and Secretarial Occupations, Architecture, Arts, Media and Publishing, Associate Professionals and Technical Occupations, Building and Construction, Child Development and Well Being, Communications, Construction, Planning and the Built Environment, Corporate Managers and Senior Officials, Customer Service Occupations, Elementary Cleaning Occupations, Elementary Occupations, Elementary Personal Services Occupations, Elementary Sales Occupations, Elementary Security Occupations, Engineering Professionals, Financial Institution and Office Managers, Functional Managers, General, Government and Related Organisations, Hairdressers and Related Occupations, Health, Public Services and Care, Hospitality and Catering, Housekeeping Occupations, Information and Communication Technology, Language, Literature and Culture, Law and Legal Services, Librarians and Related Professionals, Managers and Proprietors in Hospitality and Leisure Services, Managers and Senior Officials, Managers in Distribution, Marketing and Sales, Media and Communication, Performing Arts, Personal Services Occupations NEC, Process, Plant and Machine Operatives, Production Managers, Protective Service Officers, Quality and Customer Care Managers, Research Professionals, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Sales Related Occupations, Secretarial and Related Occupations, Service Enterprises, Skilled Trades Occupations, Sports and Fitness Occupations, Systems Support, Transport Associate Professionals, Transportation Operations and Maintenance, Travel and Tourism, Warehouse and Distribution, Administration and Law, Legal Associates

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4159

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language, communication, culture, multicultural, intercultural, migrant, foreign, international, other country, difference, racism, prejudice, stereotype, misunderstanding, conflict, diversity, equality, ESOL, English, training, team building, management, efficiency

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