Collaborate with people from different countries or diverse cultures

This standard is for anyone who collaborates with people from different countries or diverse cultures. Collaboration with people from different countries or diverse cultures can mean, but does not assume, that a different language is spoken and can apply equally to working with people from English-speaking and non-English-speaking nations.  It also applies to working practices within the vast array of multicultural workforces that can be found within the UK. 

This standard is for anyone who is involved in collaboration with people from different countries or diverse cultures.

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1. identify your preconceptions and biases in relation to variety of working practices when collaborating internationally
2. analyse the impact your preconceptions and biases may have on your working approaches
3. identify where your communication methods and working practices require adapting
4. communicate in clear manner that can be understood by the people from the countries or cultures
5. balance your expectations of other people with the need to achieve organisational objectives
6. ensure your working practices engage and include people from different countries or diverse cultures
7. maintain respect and confidentiality when you are unable to understand or empathise with their views or behaviour
8. arrange translation or interpreting services
9. deal with miscommunications, resolve issues and challenges that may affect your working relationships with people from different countries or diverse cultures
10. empathise with views and behaviours of other people from different countries or diverse cultures

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1. the importance of cultural competence in the context of diverse, global working environment
2. how verbal and non-verbal language may appear to people from different countries or diverse cultures and influence their perceptions of you and your team members
3. how to avoid individual and common perceptions, bias, stereotypes, behaviours, prejudices or old information on working practices
4. why visual and graphic content may be more useful with people from other countries or diverse cultures
5. the range of challenges in communicating with people from another culture who share the same first language with you
6. how differences and similarities between your own and other people’s cultural behaviour may affect working practices
7. the differences in attitudes to roles of men or women
8. the levels of hierarchy and formality of business meeting conventions,
9. how your own and other people’s values and beliefs may change as a result of cultural influence on working practices
10. how to promote respect and inclusivity in the workplace
11. the translation or interpreting services
12. the importance of taking time to listen, using simple phrases, avoiding jargon and idioms
13. how to promote cultural competence within your team and organisation
14. the ways to minimise misunderstanding and improve communication with people with a different first language to you

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1

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2030

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Current

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Original

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Instructus

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CFAIWS7

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Administration, Administration and Secretarial Occupations, Architecture, Arts, Media and Publishing, Associate Professionals and Technical Occupations, Building and Construction, Child Development and Well Being, Communications, Construction, Planning and the Built Environment, Corporate Managers and Senior Officials, Customer Service Occupations, Elementary Cleaning Occupations, Elementary Occupations, Elementary Personal Services Occupations, Elementary Sales Occupations, Elementary Security Occupations, Engineering Professionals, Financial Institution and Office Managers, Functional Managers, General, Government and Related Organisations, Hairdressers and Related Occupations, Health, Public Services and Care, Hospitality and Catering, Housekeeping Occupations, Information and Communication Technology, Language, Literature and Culture, Law and Legal Services, Librarians and Related Professionals, Managers and Proprietors in Hospitality and Leisure Services, Managers and Senior Officials, Managers in Distribution, Marketing and Sales, Media and Communication, Performing Arts, Personal Services Occupations NEC, Process, Plant and Machine Operatives, Production Managers, Protective Service Officers, Quality and Customer Care Managers, Research Professionals, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Sales Related Occupations, Secretarial and Related Occupations, Service Enterprises, Skilled Trades Occupations, Sports and Fitness Occupations, Systems Support, Transport Associate Professionals, Transportation Operations and Maintenance, Travel and Tourism, Warehouse and Distribution, Administration and Law, Legal Associates

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4159

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communication, language, cultural awareness, stereotype, prejudice, cohesion, diversity, racism, respect

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