Build working relationships with people from different countries or diverse cultures

This standard is for anyone who needs to build working relationships with people from different countries or diverse cultures. You need to be able to address cultural differences, agree mutually beneficial working practices, deal with misunderstandings and other challenges. Intercultural working makes understanding a business imperative, strengthens diversity and equality policies and procedures, provides future opportunities for the organisations involved.

This standard is for anyone who is involved in building working relationships with people from different countries or diverse cultures.

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1. identify opportunities for developing business, personal and social relationships with people from the countries or cultures
2. identify the range of similarities and differences that may impact on your working relationships and plan how to address them
3. establish methods of communication with the people from the countries or cultures
4. agree mutually beneficial working practices for all organisations or people involved
5. agree to decision making, values and attitudes towards people from the countries or cultures involved
6. establish the use of common courtesies and greetings used by the people from the countries or cultures
7. recognise how your use of verbal and non-verbal language may affect your working relationships with people from different countries or diverse cultures
8. minimise disruptions for the organisations and people involved
9. maintain respect and confidentiality when you are unable to understand or empathise with their views or behaviour
10. arrange translation or interpreting services
11. deal with miscommunications, resolve issues and challenges that may affect your working relationships with people from different countries or diverse cultures

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1. the importance of cultural competence in the context of diverse, global working environment
2. how finding shared ground can contribute to good working relationships between people from different countries or diverse cultures
3. the benefits and challenges cultural and linguistic differences may bring into building working relationships
4. how cooperation and competition can affect organisational relationships and to what extent these will benefit your organisation and working relationships
5. how differences and similarities between your own and other people’s cultural behaviour may affect working practices
6. the differences in attitudes to roles of men or women
7. the levels of hierarchy and formality of business meeting conventions
8. how your own and other people’s values and beliefs may change as a result of cultural influence on working practices
9. the variety of opinions and actions towards people from a different countries or diverse cultures
10. how to avoid individual and common perceptions, bias, stereotypes, behaviours, prejudices or old information on working practices
11. how to promote cultural competence within your team and organisation
12. the key political and historical factors that affect the country or culture you are working with
13. how expectations may change or affect business ethics, decision making, communication, financial transactions, working procedures and relationship-building
14. the variety of communication techniques and styles used by yourself and the people from the countries or cultures
15. how to promote respect and inclusivity in the workplace
16. the ways to minimise misunderstanding and improve communication with people with a different first language to you
17. the benefits, use and drawbacks of different communication methods
18. the terms and phrases necessary to carry out particular jobs
19. the relevant courses of English as a foreign language
20. the translation or interpreting services
21. the importance of taking time to listen, using simple phrases, avoiding jargon and idioms
22. the range of challenges in communicating with people from another culture who share the same first language with you
23. your own or other people’s cultural, local or community knowledge, interpersonal skills
24. the types of training or support to develop your skills and competencies for working with people from different countries or diverse cultures
25. the intercultural skills’ training
26. the courses or awareness programmes about other countries
27. the benefits of mentoring, coaching and work-shadowing
28. how to find and make accessible or signpost to the information new people from different countries or diverse cultures
29. the relevant equality and diversity legislation
30. why it is important to review your working policies, practices on a regular basis
31. what to do or who to approach if you or a colleague feel unfairly treated at work

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1

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2030

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Current

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Original

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Instructus

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CFAIWS2

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Administration, Administration and Secretarial Occupations, Architecture, Arts, Media and Publishing, Associate Professionals and Technical Occupations, Building and Construction, Child Development and Well Being, Communications, Construction, Planning and the Built Environment, Corporate Managers and Senior Officials, Customer Service Occupations, Elementary Cleaning Occupations, Elementary Occupations, Elementary Personal Services Occupations, Elementary Sales Occupations, Elementary Security Occupations, Engineering Professionals, Financial Institution and Office Managers, Functional Managers, General, Government and Related Organisations, Hairdressers and Related Occupations, Health, Public Services and Care, Hospitality and Catering, Housekeeping Occupations, Information and Communication Technology, Language, Literature and Culture, Law and Legal Services, Librarians and Related Professionals, Managers and Proprietors in Hospitality and Leisure Services, Managers and Senior Officials, Managers in Distribution, Marketing and Sales, Media and Communication, Performing Arts, Personal Services Occupations NEC, Process, Plant and Machine Operatives, Production Managers, Protective Service Officers, Quality and Customer Care Managers, Research Professionals, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Sales Related Occupations, Secretarial and Related Occupations, Service Enterprises, Skilled Trades Occupations, Sports and Fitness Occupations, Systems Support, Transport Associate Professionals, Transportation Operations and Maintenance, Travel and Tourism, Warehouse and Distribution, Administration and Law, Legal Associates

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4159

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language, communication, culture, multicultural, cohesion, racism, stereotype, prejudice, diverse, diversity, equality, respect, ESOL, English, intercultural, cultural awareness, working relationships, beliefs, training, flexibility, tolerance, decision making

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