Develop your intercultural skills and competencies to work with people from different countries or diverse cultures

This standard is for anyone who works with people from different countries or diverse cultures and needs to develop their intercultural skills and competencies.
You may be a member of a multicultural team, UK-based or international project team, a team collaborating with non-UK partners inside or outside your organisation. You embrace working alongside people with different cultural experiences and perspectives to your own and actively try to appreciate why differences and similarities may exist.

This standard is for anyone who needs to develop their intercultural skills and competencies about other countries and diverse cultures.

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1. assess your own and your team members’ values, beliefs and cultural conventions in relation to other countries and diverse cultures
2. evaluate how your own and your team members’ perceptions and expectations affect working practices
3. challenge any stereotypes and prejudice expressed by your colleagues about people from other countries or diverse cultures
4. challenge and adapt your own and your team members’ methods of communication with people from different countries or diverse cultures
5. engage and include people from different countries or diverse cultures throughout your working relationships
6. establish variety of methods of communication with people from different countries or diverse cultures
7. maintain respect and patience when you or your team members are unable to understand or empathise with their views or behaviour
8. allow additional time to respond to people from other countries or diverse cultures
9. seek assistance when dealing with unclear or confusing situations while working with people from different countries or diverse cultures
10. reflect on the impact of your behaviour and use of language when working with people from different countries or diverse cultures
11. adapt communication methods and working practices based on experiences of working with people from different countries or diverse cultures
12. ensure your working practices, diversity and equality policies are current and compliant with relevant legislation
13. review and amend your working practices and diversity and equality policies on a regular basis

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1. the importance of cultural competence in the context of diverse, global working environment
2. how finding shared ground can contribute to good working relationships between people from different countries or diverse cultures
3. the benefits and challenges cultural and linguistic differences may bring into building working relationships
4. how cooperation and competition can affect organisational relationships and to what extent these will benefit your organisation and working relationships
5. how differences and similarities between your own and other people’s cultural behaviour may affect working practices
6. the differences in attitudes to roles of men or women
7. the levels of hierarchy and formality of business meeting conventions
8. how your own and other people’s values and beliefs may change as a result of cultural influence on working practices
9. how to promote respect and inclusivity in the workplace
10. the variety of opinions about people from different countries or diverse cultures
11. how to avoid individual and common perceptions, bias, stereotypes, behaviours, prejudices or old information on working practices
12. how to promote cultural competence within your team and organisation
13. the key political and historical factors that affect the country or culture you are working with
14. how expectations may change or affect business ethics, decision making, communication, financial transactions, working procedures and relationship-building
15. the variety of communication techniques and styles used by yourself and the people from the countries or cultures
16. the ways to minimise misunderstanding and improve communication with people with a different first language to you
17. the benefits, use and drawbacks of different communication methods
18. the terms and phrases necessary to carry out particular jobs
19. the relevant courses of English as a foreign language
20. the translation or interpreting services
21. the importance of taking time to listen, using simple phrases, avoiding jargon and idioms
22. the range of challenges in communicating with people from another culture who share the same first language with you
23. your own or other people’s cultural, local or community knowledge, interpersonal skills
24. the types of training or support to develop your skills and competencies for working with people from different countries or diverse cultures
25. the intercultural skills’ training
26. the courses or awareness programmes about other countries
27. the benefits of mentoring, coaching and work-shadowing
28. how to find and make accessible or signpost to the information new people from different countries or diverse cultures
29. the relevant equality and diversity legislation
30. why it is important to review your working policies, practices on a regular basis
31. what to do or who to approach if you or a colleague feel unfairly treated at work

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1

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2030

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Current

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Original

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Instructus

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CFAIWS1

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Administration, Administration and Secretarial Occupations, Architecture, Arts, Media and Publishing, Associate Professionals and Technical Occupations, Building and Construction, Child Development and Well Being, Communications, Construction, Planning and the Built Environment, Corporate Managers and Senior Officials, Customer Service Occupations, Elementary Cleaning Occupations, Elementary Occupations, Elementary Personal Services Occupations, Elementary Sales Occupations, Elementary Security Occupations, Engineering Professionals, Financial Institution and Office Managers, Functional Managers, General, Government and Related Organisations, Hairdressers and Related Occupations, Health, Public Services and Care, Hospitality and Catering, Housekeeping Occupations, Information and Communication Technology, Language, Literature and Culture, Law and Legal Services, Librarians and Related Professionals, Managers and Proprietors in Hospitality and Leisure Services, Managers and Senior Officials, Managers in Distribution, Marketing and Sales, Media and Communication, Performing Arts, Personal Services Occupations NEC, Process, Plant and Machine Operatives, Production Managers, Protective Service Officers, Quality and Customer Care Managers, Research Professionals, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Sales Related Occupations, Secretarial and Related Occupations, Service Enterprises, Skilled Trades Occupations, Sports and Fitness Occupations, Systems Support, Transport Associate Professionals, Transportation Operations and Maintenance, Travel and Tourism, Warehouse and Distribution, Administration and Law, Legal Associates

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4159

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language, communication, cohesion, racism, prejudice, stereotype, culture, multicultural, diversity, equality, respect, ESOL, intercultural, respect, training, international, other countries, interpersonal skills

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