Back

Develop and manage partnership working arrangements

URN: INSHOU47
Business Sectors (Suites): Housing
Developed by: Skills CFA
Approved on: 29 Mar 2019

Overview

This standard is about developing and managing working relationships with other organisations.  Partnership working arrangements could be internal or external, informal or formal and could have different purposes.  

Performance criteria

You must be able to:

  1. identify opportunities to develop partnership relationships with other organisations
  2. explain the nature of your organisation to potential partners, including its purpose, ethos and working practices
  3. make proposals to colleagues and potential partners on the purpose and benefits of partnership working arrangements
  4. explore any areas of potential conflict and overlap and develop strategies, procedures and practices to address them
  5. negotiate and develop partnership working arrangements with other organisations
  6. set up systems, procedures and agreements to manage partnership working relationships
  7. clarify and agree roles and responsibilities for colleagues involved in partnership working arrangements
  8. review partnership working arrangements to the agreed timescales
  9. implement and manage improvements to partnership working arrangements and practices
  10. confirm that partnership working practices comply with relevant legal, regulatory and organisational policies and procedures
  11. assist in managing the roles and responsibilities of the relevant individuals and organisations involved in the partnership working arrangement
  12. share and report information across partners within agreed guidelines

Knowledge and Understanding

You need to know and understand:

  1. the nature of the sector you are working in and the different roles and responsibilities of relevant organisations
  2. the range of existing partnership working arrangements which are relevant to your work
  3. the communication structures and procedures within your organisation
  4. the formal and informal agreements in place with relevant organisations
  5. how to develop working arrangements with partner organisations in accordance with organisational procedures
  6. the relevant legal and organisational requirements regarding anti-discriminatory practice, confidentiality and sharing of information in the context of partnership working
  7. how your organisation must comply with the relevant data protection legislation
  8. how to manage conflicts and difficulties that may arise when working with other organisations
  9. how differing values and practices of individuals and organisations can affect partnership working arrangements
  10. the limits of your own responsibilities and the consequences of operating outside these limits
  11. the methods to review partnership working arrangements
  12. when colleagues require to be supported because of difficulties, problems or changes in partnership working arrangements

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

1

Indicative Review Date

06 Jan 2024

Validity

Current

Status

Original

Originating Organisation

Instructus

Original URN

ASTH416

Relevant Occupations

Housing Manager, Housing Officer, Housing Assistant, Housing Administrator, Lettings Negotiator, Revenue Officer/Assistant, Resident Involvement Assistant, Neighbourhood Assistant, Lettings Assistant, Repairs Assistant, Assistant Portfolio Manager (without portfolio)

SOC Code

4159

Keywords

property; investigating; dealing; breaches; accommodation; tenancy; licence; leaseholder; agreements; customers; documentation; safety; support; legislation; equality; diversity; safe; organise; setting up; managing; developing; relationships