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Reduce the number and impact of empty properties

URN: INSHOU42
Business Sectors (Suites): Housing
Developed by: Skills CFA
Approved on: 29 Mar 2019

Overview

This standard is about identifying and managing empty properties, and reducing the number and impact of them.  Empty properties include properties which are empty as part of a planned maintenance or sales strategy, but also those classed as 'voids'.  A void is a property which does not have a tenant or leaseholder for a period between occupancies.  This could be because the property does not meet the requirements of customers.  

Performance criteria

You must be able to:

  1. follow your organisational procedures to identify empty properties
  2. monitor and report on performance related to the numbers of empty properties to your line manager
  3. manage the production of performance information, plans and reports in relation to empty properties
  4. investigate and make proposals to your line manager to increase the potential to let empty properties
  5. minimise the time taken to complete repairs or adjustments to empty properties
  6. reduce the number and impact of empty properties on the organisation
  7. confirm that properties are brought to the agreed organisational standard
  8. minimise the adverse effects of your organisation's empty properties on neighbouring properties and the wider community
  9. manage organisational procedures for dealing with 'hard to let' properties
  10. follow relevant organisational procedures and legislative requirements in relation to managing empty properties

Knowledge and Understanding

You need to know and understand:

  1. the reasons for securing empty properties
  2. your organisational procedures for monitoring and reporting empty properties
  3. your organisational standards for the repair and cleanliness of empty properties
  4. your organisational procedures for arranging inspections and repairs of empty properties
  5. your organisational risk assessment procedures
  6. how to confirm the health, safety and security of yourself and others
  7. your organisational lettings and allocation procedures
  8. the range of actions to take in response to problems regarding empty properties
  9. the responsibilities of your organisation regarding the condition of property
  10. how to record the actions taken electronically in accordance with your organisational requirements
  11. your organisational performance targets for managing and reducing the number of empty properties
  12. the importance of reducing the impact of empty properties on the wider community
  13. the relevant legal and regulatory requirements
  14. the reasons why the property must meet your organisation's standards
  15. the expert advice available and when this should be used

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

1

Indicative Review Date

06 Jan 2024

Validity

Current

Status

Original

Originating Organisation

Instructus

Original URN

ASTH410

Relevant Occupations

Housing Manager, Housing Officer, Housing Assistant, Housing Administrator, Lettings Negotiator, Revenue Officer/Assistant, Resident Involvement Assistant, Neighbourhood Assistant, Lettings Assistant, Repairs Assistant, Assistant Portfolio Manager (without portfolio)

SOC Code

4159

Keywords

property; investigating; dealing; breaches; accommodation; tenancy; licence; leaseholder; agreements; customers; documentation; safety; support; legislation; equality; diversity; safe; organise; identifying; managing; properties; reduce; impact; maintain