Support the social and personal development requirements of customers
URN: INSHOU31
Business Sectors (Suites): Housing
Developed by: Skills CFA
Approved on:
29 Mar 2019
Overview
This standard is about supporting the social and personal development requirements of customers. It is about supporting customers to acquire, retain and develop the skills to manage their lives and environment. It is about agreeing goals with them and monitoring and reviewing delivery of their skills development.
Performance criteria
You must be able to:
- support customers to communicate their social and personal development requirements regarding the management of their daily living
- work with relevant colleagues to identify and provide support for customers engaged in developing new and existing skills
- work with customers in accordance with your organisational procedures
- undertake your work in accordance with relevant codes of conduct and legislation
- agree goals with customers that will enable them to work at their own pace to acquire, regain and retain skills essential to their daily living
- identify and agree the roles and responsibilities of yourself, customers and relevant colleagues regarding the development and delivery of support strategies
- modify the support programme to address customer requirements
- provide evidence-based records and reports to underpin the support programme
- set criteria for evaluating the activities and methods used
- monitor and review delivery with customers and relevant colleagues to your organisation's agreed timescales
- refer customers to relevant colleagues or external organisations when you are unable to meet their requirements
- record and report on actions, processes and outcomes in accordance with your organisation's requirements and the relevant data protection legislation
Knowledge and Understanding
You need to know and understand:
- the relevant legal obligations and codes of practice applicable to the scope of your work
- the relevant organisational procedures and legislation for equality and health and safety
- how your organisation must comply with the relevant data protection legislation
- the range of social and personal development requirements of customers and the different types of support available
- how to work in partnership with customers, colleagues and external organisations, where relevant
- the external specific audit or monitoring requirements that must be complied with in your area of work
- how the customer's goals and requirements affect their choices
- how to set and monitor objectives
- the importance of complying with recognised good practice
- how to assess and manage risks in accordance with your organisation's procedures
- the limits of your own responsibilities and the consequences of operating outside these limits
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
1
Indicative Review Date
06 Jan 2024
Validity
Current
Status
Original
Originating Organisation
Instructus
Original URN
ASTH322
Relevant Occupations
Housing Manager, Housing Officer, Housing Assistant, Housing Administrator, Lettings Negotiator, Revenue Officer/Assistant, Resident Involvement Assistant, Neighbourhood Assistant, Lettings Assistant, Repairs Assistant, Assistant Portfolio Manager (without portfolio)
SOC Code
4159
Keywords
property; investigating; dealing; breaches; accommodation; tenancy; licence; leaseholder; agreements; customers; documentation; safety; support; legislation; equality; diversity; safe; organise; acquire; retain; develop; skills; manage; lives; environment