Promote customer involvement in the development of the local community

URN: INSHOU27
Business Sectors (Suites): Housing
Developed by: Skills CFA
Approved on: 29 Mar 2019

Overview

This standard is about promoting customer involvement in the development of the local community.  


Performance criteria

You must be able to:

  1. establish working relationships with existing local community-based groups, networks and organisations
  2. evaluate current customer participation in the development of the local community and identify opportunities for further involvement
  3. identify relevant methods of promoting local community involvement with customers based on their requirements and abilities
  4. promote the benefits of local community involvement
  5. support customers to become involved in existing associations and networks involved in the development of the local community
  6. identify barriers preventing customers becoming involved in the community and work with customers to minimise these barriers
  7. present customers with options for local community involvement
  8. support effective links between community organisations
  9. manage disputes and/or differences of opinion in accordance with your organisational procedures
  10. create and organise community activities which contribute to the development of the local community
  11. assist customers and relevant groups, organisations and agencies in establishing and managing activities which meet the requirements of the local community
  12. monitor the outcomes of local activity and use the results to inform future development

Knowledge and Understanding

You need to know and understand:

  1. how to communicate and work with your customers and local community organisations
  2. how to identify and agree your organisation's role in developing new local community associations and networks
  3. the operational constraints on the types and levels of support which you can provide
  4. the relevant organisational policies, procedures, legal requirements and arrangements covering collaborative work undertaken with external agencies
  5. the importance of promoting local community involvement
  6. the range, functions, responsibilities and values of relevant organisations and groups operating within the local community
  7. the range of opportunities for local community involvement for customers
  8. how to work with associations and networks involved in the development of the local community
  9. how to monitor and measure the support you provide
  10. the different methods for local community consultation
  11. the methods of democratic and participatory practice and what it means in local community development work
  12. the strengths and weaknesses of consultation methods you will be using
  13. how to assist with and facilitate consultation with the community
  14. how your organisation must comply with the relevant data protection legislation
  15. how to support customers as they become more involved in the community
  16. the requirement for customer associations and networks to be self-sustaining in the longer term

Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number

1

Indicative Review Date

06 Jan 2024

Validity

Current

Status

Original

Originating Organisation

Instructus

Original URN

ASTH318

Relevant Occupations

Housing Manager, Housing Officer, Housing Assistant, Housing Administrator, Lettings Negotiator, Revenue Officer/Assistant, Resident Involvement Assistant, Neighbourhood Assistant, Lettings Assistant, Repairs Assistant, Assistant Portfolio Manager (without portfolio)

SOC Code

4159

Keywords

property; investigating; dealing; breaches; accommodation; tenancy; licence; leaseholder; agreements; customers; documentation; safety; support; legislation; equality; diversity; safe; organise; promoting; involvement; development; regeneration; community