Back

Assist customers to identify and access personal development opportunities

URN: INSHOU26
Business Sectors (Suites): Housing
Developed by: Skills CFA
Approved on: 29 Mar 2019

Overview

This standard is for housing officers involved in assisting customers to identify and access personal development opportunities.  Customers may include those requiring support to access learning or development opportunities as a result of changed circumstances, young people leaving foster and residential care, individuals with sudden and acute illness or disability or whose condition may be expected to deteriorate over time.

Performance criteria

You must be able to:

  1. identify the personal development requirements of existing and potential customers
  2. ensure that relevant, cost effective and accessible development opportunities are available for customers in accordance with your organisational procedures
  3. work with individual customers and groups to provide information and advice about relevant, training or development opportunities
  4. provide support to enable customers to explore the range of opportunities which are relevant to their requirements
  5. enable customers to access additional information or support required to make their decisions
  6. support customers in accessing personal development opportunities by ensuring that adjustments for disabled customers have been made, as required
  7. assist customers to prepare for learning, training or development opportunities, taking account of their requirements
  8. work with individual customers to review their progress and provide additional support or development, as required

Knowledge and Understanding

You need to know and understand:

  1. how the customer's goals, needs and circumstances affect their choices, and how to identify additional needs
  2. how to assist customers to make and communicate their own decisions about accessing personal development opportunities
  3. how learning, training and development opportunities motivate individuals and promote independence
  4. how you can access, review and evaluate information about development opportunities relevant to the requirements of your customers
  5. the full range of tools and support mechanisms available to you
  6. the range of provision and opportunities available to customers
  7. the UK and devolved government initiatives which promote access to learning and development
  8. how to record the work you do using the relevant organisational systems
  9. how your organisation must comply with the relevant data protection legislation

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

1

Indicative Review Date

06 Jan 2024

Validity

Current

Status

Original

Originating Organisation

Instructus

Original URN

ASTH316

Relevant Occupations

Housing Manager, Housing Officer, Housing Assistant, Housing Administrator, Lettings Negotiator, Revenue Officer/Assistant, Resident Involvement Assistant, Neighbourhood Assistant, Lettings Assistant, Repairs Assistant, Assistant Portfolio Manager (without portfolio)

SOC Code

4159

Keywords

property; investigating; dealing; breaches; accommodation; tenancy; licence; leaseholder; agreements; customers; documentation; safety; support; legislation; equality; diversity; safe; organise