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Promote safe, ethical and sustainable practice in your area of responsibility

URN: INSHOU16
Business Sectors (Suites): Housing
Developed by: Skills CFA
Approved on: 2019

Overview

This standard is about how you work with colleagues and customers in a way which promotes equality and diversity. It is also about ensuring that your workplace, your area of responsibility and the practices of you and your colleagues are safe, ethical and sustainable.

Performance criteria

You must be able to:

  1. work with colleagues and customers in line with your organisational equality and diversity policy and legislation
  2. provide relevant information and support to enable colleagues and customers to understand their rights and responsibilities
  3. promote safe, ethical and sustainable practice in your area of responsibility in line with your organisational requirements
  4. develop and maintain productive working relationships with colleagues and customers
  5. assess risks to your personal safety and security associated with your work and take required measures to minimise these risks
  6. carry out your work in accordance with relevant codes of conduct, legislation, ethical standards and recognised good practice
  7. maintain customer confidentiality and privacy to conform with your organisational customer service standards and the relevant data protection legislation
  8. identify your responsibilities under relevant health and safety legislation and your organisation's health and safety policy
  9. make use of specialist expertise when required in relation to health and safety
  10. confirm that a system is in place for identifying hazards and assessing risks in your area of responsibility and take action to mitigate these

Knowledge and Understanding

You need to know and understand:

  1. the relevant legal and organisational requirements for equality, diversity and discrimination
  2. how to promote safe, ethical and sustainable practice in your area of responsibility
  3. the relevant legal requirements and organisational processes covering data protection, confidentiality and sharing of information
  4. how to work with colleagues and customers to resolve conflicts
  5. how to communicate to ensure that the views and preferences of colleagues and customers are taken into consideration
  6. the relevant ethical standards or codes of practice that cover your area of work
  7. the relevant legislation and organisational policies covering health and safety
  8. how to assess and manage risk in carrying out your role
  9. the extent and limits of your own role and responsibility

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

1

Indicative Review Date

2024

Validity

Current

Status

Original

Originating Organisation

Instructus

Original URN

ASTH301

Relevant Occupations

Housing Manager, Housing Officer, Housing Assistant, Housing Administrator, Lettings Negotiator, Revenue Officer/Assistant, Resident Involvement Assistant, Neighbourhood Assistant, Lettings Assistant, Repairs Assistant, Assistant Portfolio Manager (without portfolio)

SOC Code

4159

Keywords

colleagues; risk; safety; support; legislation; equality; diversity; environment; safe; organise