Train cleaning staff
Overview
This standard is for cleaning supervisors. It is about providing the relevant training and updating your cleaning staff. It is about assessing employees' training needs and training them to your organisation's standards. It is also about giving individuals feedback on their progress and achievements.
The standard covers the following:
Assess training needs of your employees
Train employees to the required quality and performance standards
Provide feedback on employees' progress and performance
The typical daily activities you might carry out for this unit include:
Assessing the individual skills of your employees
Identifying training needs within your area of responsibility
Identifying what employees should learn
Implementing planned training in your area of responsibility5. Ensuring staff can apply the new skills
Giving employees on-the-job instruction and supervising their work
Assessing employees' progress in acquiring and applying new skills
Giving employees feedback on their progress and achievements
Keeping training records
Recording employees' individual progress.
Performance criteria
You must be able to:
Assess training needs of your employees
- establish productive working relationships with your cleaning staff
- assess new employees' previous work experience and skills
- identify your employees' knowledge and skills required for achieving the standards of quality performance
- identify the levels of knowledge of health and safety procedures your employees may require
- establish the degree of supervision employees will require whilst they are being trained
- report your assessment of their training needs to the relevant member of staff
Train employees to the required quality and performance standards
- develop a training programme to meet your employees' training needs
- explain what is expected of cleaning staff
- give the required information and instructions to employees
- demonstrate best working practices to complement the learning
- demonstrate how equipment is operated following manufacturer's instructions and in accordance with your organisation's procedures
- support cleaning staff in practising their skills under safe working conditions
- seek the training assistance from the relevant member of staff if your knowledge and skills are outside the required scope
- monitor cleaning operatives' progress and their ability to cope with the demands of their work and the working environment
- record details of training activities and progress in accordance with organisational procedures
Provide feedback on employees' progress and performance
- give employees opportunities to assess their own performance at different stages of their training
- provide feedback to your employees on their progress and performance
- identify the actions required to meet employees' training needs
- report employees' progress
- identify the reasons for variations in individual progress
- suggest solutions when an employee's progress is slower or faster than expected
Knowledge and Understanding
You need to know and understand:
Assess training needs of your employees
- the knowledge and skills required to meet the standards of quality and performance
- the health and safety risks which arise in your area of responsibility and your organisation's procedures for dealing with these
- the scope of your responsibilities for assessment of training needs
- how to identify the training needs depending on employee's previous experience
- the reporting procedures for assessment of training needs
Train employees to the required quality and performance standards
- the scope of your responsibilities for training cleaning operative
- your organisation's procedures for training of cleaning staff
- the developed training programme for cleaning staff
- how to encourage employees to learn new skills and knowledge
- how to demonstrate best working practices and the operation of equipment to staff
- the relevant techniques of demonstrating the cleaning methods and equipment operation depending on employee's needs
- the encouragement to question the demonstrated techniques
- the types of support which enable people to practice their newly acquired skills
- the health and safety risks which arise in your area of responsibility and your organisation's procedures for dealing with these
Provide feedback on employees' progress and performance
- the relevant techniques for employees' self-assessment at different stages of their training
- how to give employees feedback on their progress and performance
- the actions required to meet employees' training needs
- the types of difficulties employees may have in making progress
- the reasons for variations in individual progress
- whom to report details of employees' progress