Audit and check compliance with standards of cleanliness
URN: INSC025
Business Sectors (Suites): Cleaning and Support Services
Developed by: Skills CFA
Approved on:
2021
Overview
This standard is part of the competence area related to providing management and supervision in cleaning. It is about auditing and checking compliance with standards of cleanliness. It is for supervisors in the cleaning industry who need to ensure that the cleaning activities meet the required standards of quality. It is essential to audit the cleaning process, as well as the results to continuously improve the quality of working practice. It involves preparing for the audit, undertaking it, reporting audit findings, analysing trends and following the analysis with actions.
Performance criteria
You must be able to:
- prepare for the audit and identify the risk categories for cleaning tasks, materials or working procedures
- assign the audit frequencies for each risk category allocated
- confirm the type of audit in line with frequency of cleaning and schedule
- review and adjust the risk category for each audit carried out
- identify and allocate the relevant scoring systems for each type of audit
- agree the principles of audit with scoring systems defining criteria for pass and fail
- confirm the cleaning areas for auditing
- identify the sample size of each area, elements or working procedures being audited
- confirm the audit approach and questions being asked throughout assessment
- carry out the audit of the cleaning areas in line with confirmed types of audit, frequencies and scoring systems
- use the relevant tools, technologies and types of testing for auditing the area against standards of cleanliness
- ensure the audit is signed and stamped with time and date
- produce the audit record and report detailing the risk categories, numbers of areas audited, and the scores achieved
- adjust the scores and calculations, where required
- ensure the audits are signed off by the relevant department or by a responsible member of staff
- carry out trend analysis of individual scores and overall scores over confirmed periods of time
- identify the sources of external benchmark data and carry out analysis against it
- analyse the outcomes of cleanliness and the cleaning practices
- collate variances in quality across variety of areas, noting the failures
- identify specific areas requiring review, improvement or change of working practices
- identify the relevant actions depending on the outcome of audit assessments
- allocate the actions to the relevant members of staff or departments
- monitor and review the quality cleaning standards and safety procedures on a regular basis
- ensure your levels of competence in carrying out cleaning audits are up to date
- train to standardise the audit methodologies on a regular basis
- review your professional competence in carrying out audit assessments and undertake all relevant training, where required
Knowledge and Understanding
You need to know and understand:
- your organisation's standards of cleanliness
- your levels of competence in standards of cleanliness and cleaning audits
- how to prepare for the cleanliness audit and what it involves
- the reasons and goals for undertaking audit
- the access to the audit areas
- the range of locations and cleaning outcomes to be audited
- how to sample the areas for verification or working procedures for audit
- the risk categories for carrying out the audit
- the frequency of audits in relation to risks
- the scoring systems, pass and fail parameters for carrying out the audit
- the types of questions for the assessment
- the approach for undertaking the audit
- how to carry out a visual inspection of the areas being cleaned
- the range of tools, technologies and types of testing for carrying out the audit
- why it is important to have the audit reports signed and stamped with time and date
- the types of reports required for recording the outcomes of the audit
- the relevant member of staff for signing off the audit
- how the results of the audit are collated
- the principles of data analysis and why benchmarking data might be required
- how to analyse the results and identify the areas for attention
- the relevant actions and training that may be required as a result of the analysis
- why quality of cleaning standards must be monitored on a regular basis
- the benefits of carrying out the cleanliness audit
- the importance of standardisation of the audit methodologies
- how to improve the quality of cleanliness and the working procedures
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
2
Indicative Review Date
2027
Validity
Current
Status
Original
Originating Organisation
Instructus
Original URN
N/A
Relevant Occupations
Cleaning Services Operations, Cleaning Support Operations, Elementary Cleaning Occupations, Elementary Occupations, Retail and Commercial Enterprise, Service Enterprises
SOC Code
9223
Keywords
support, staff, training, cleaning operatives, infection, supervising, audit, cleanliness standards, cleaning