Train staff in cleaning
Overview
This standard is part of the competence area related to providing management and supervision in cleaning. It is about training staff in cleaning. It is for supervisors in the cleaning industry who need to provide the relevant training and updating their staff. It is about assessing employees' training needs and training them to your organisation's standards. It is also about giving individuals feedback on their progress and achievements.
The standard covers the following:
Preparation and protection of procedures are followed by your employees
Assess training needs of your employees
Train employees to the required quality and performance standards
Provide feedback on employees' progress and performance
The typical daily activities you might carry out for this unit include:
Ensuring your employees are protected and follow all relevant safety procedures
Assessing the individual skills of your employees
Identifying training needs within your area of responsibility
Identifying what employees should learn
Implementing planned training in your area of responsibility5. Ensuring staff can apply the new skills
Giving employees on-the-job instruction and supervising their work
Assessing employees' progress in acquiring and applying new skills
Giving employees feedback on their progress and achievements
Keeping training records
Recording employees' individual progress.
Performance criteria
You must be able to:
Assess training needs of your employees
1. establish productive working relationships with your cleaning staff
2. assess new employees' previous work experience and skills
3. identify your employees' knowledge and skills required for achieving the standards of quality performance
4. identify the levels of knowledge of health and safety procedures your employees may require
5. establish the degree of supervision employees will require whilst they are being trained
6. report your assessment of their training needs to the relevant member of staff
Train employees to the required quality and performance standards
7. develop a training programme to meet your employees' training needs
8. explain what is expected of cleaning staff
9. train your staff in enhanced cleaning and infection control procedures, where required
10. give the required information and instructions to employees
11. demonstrate best working practices to complement the learning
12. demonstrate how equipment is operated following manufacturer's instructions and in accordance with your organisation's procedures
13. support cleaning staff in practising their skills under safe working conditions
14. seek the training assistance from the relevant member of staff if your knowledge and skills are outside the required scope
15. monitor cleaning operatives' progress and their ability to cope with the demands of their work and the working environment
16. record details of training activities and progress in accordance with organisational procedures
Provide feedback on employees' progress and performance
17. give employees opportunities to assess their own performance at different stages of their training
18. provide feedback to your employees on their progress and performance
19. identify the actions required to meet employees' training needs
20. report employees' progress
21. identify the reasons for variations in individual progress
22. suggest solutions when an employee's progress is slower or faster than expected
Knowledge and Understanding
You need to know and understand:
Assess training needs of your employees
1. the knowledge and skills required to meet the standards of quality and performance
2. the health and safety risks which arise in your area of responsibility and your organisation's procedures for dealing with these
3. the scope of your responsibilities for assessment of training needs
4. how to identify the training needs depending on employee's previous experience
5. the reporting procedures for assessment of training needs
6. Train employees to the required quality and performance standards
7. the scope of your responsibilities for training cleaning operative
8. your organisation's procedures for training of cleaning staff
Train employees to the required quality and performance standards
9. the types training programmes required for cleaning staff
10. your organisation's training in enhanced cleaning and infection control procedures
11. how to encourage employees to learn new skills and knowledge
12. how to demonstrate best working practices and the operation of equipment to staff
13. the relevant techniques of demonstrating the cleaning methods and equipment operation depending on employee's needs
14. the encouragement to question the demonstrated techniques
15. the types of support which enable people to practice their newly acquired skills
16. the health and safety risks which arise in your area of responsibility and your organisation's procedures for dealing with these
Provide feedback on employees' progress and performance
17. the relevant techniques for employees' self-assessment at different stages of their training
18. how to give employees feedback on their progress and performance
19. the actions required to meet employees' training needs
20. the types of difficulties employees may have in making progress
21. the reasons for variations in individual progress
22. whom to report details of employees' progress