Obtain materials required for managing business information
Overview
This standard is for entrepreneurs who need to obtain materials required for managing business information. It covers monitoring, obtaining and improving the materials needed to provide an up-to-date business information service. The materials may include paper-based reference materials, as well as other sources in digital format.
Performance criteria
You must be able to:
- identify the types of information materials required by your customers
- review the materials required for managing business information
- consult with users of materials on information coverage
- collate the requirements for information materials
- identify any trends or developments in the dissemination of information materials
- identify the resources available for obtaining the information materials
- specify the format of information materials for distribution and publication
- determine suitable methods to obtain the information materials
- comply with procedures for accessing and obtaining information materials
- agree realistic time scales and resources for obtaining the information materials
- obtain suitable information materials that contribute to the business product or service
- identify any problems with obtaining the information materials
- record and store the information materials using the appropriate systems
- maintain the information materials to meet the customers' requirements
- protect information sources from damage and inappropriate use or alteration
- agree evaluation criteria to measure the effectiveness of information materials
- assess the overall effectiveness of the information materials against the agreed evaluation criteria
- identify any aspects of the information materials that could be improved or updated
- identify the most appropriate methods for improving the information materials
- identify the resources required to implement the improvements
- present a clear rationale for the improvements using suitable evidence
- consult with all relevant stakeholders on the improvements
- record and implement the results of the consultation into your information materials
- ensure the information materials and any proposed improvements comply with legislation, codes of practice, guidelines, and ethical requirements
Knowledge and Understanding
You need to know and understand:
Information materials
1. the types of information materials required for the business product or service
2. the aspects of the business product or service information materials need to cover
3. the types of customers using your information materials
4. the format of information materials
5. how to obtain details on the use of the information materials
6. the potential requirements of the information materials
7. the seasonal or other variations in demand for information materials
8. how to research the requirements for information materials
9. the types of trends or developments that might occur to influence an update
10. how to assess the impact of information and communication technologies on materials
11. the organisational guidelines, methods and procedures are for accessing and obtaining information materials
12. the factors might affect the time scales for obtaining information materials
13. the resources required for obtaining information materials
14. how to assess the information materials' contribution to the product or service
15. the types of problem could occur and actions to resolve these
16. the systems for recording and storing information materials
17. why it is important to use the organisation's systems
Maintain and improve the use of information materials
18. how often the information materials should be updated
19. who should be involved in reviewing the information materials
20. how to protect different types and formats of information materials
21. the potential types of damage which could occur to information materials
22. how information materials could be inappropriately used or altered
23. the details that can be collected on the effectiveness of the information materials
24. the aspects of the information materials that should be improved
25. how to analyse the effectiveness of information materials
26. the evaluation criteria are for effectiveness of information materials
27. how to improve and update different types of information materials
28. what types of improvements and updates could be suggested
29. the resources for implementation of improvements and updates
30. why it is important to provide a clear rationale for improvements and updates
31. what types of evidence may be necessary to support the rationale for improvements and updates
32. who should be consulted on improvements and updates of information materials
33. the systems and procedures for recording evaluations, the use of information materials
Relevant legislation and guidance
34. the relevant national, local, professional, and organisational requirements that relate to equal opportunities, discrimination, health and safety, security, confidentiality, and data protection
35. why it is important to comply with legal requirements
36. the consequences are of not complying with legal requirements
37. where to obtain information on legal requirements