Sustain improvement in food and drink operations
Overview
This standard is about the skills and knowledge needed for you to sustain improvement activities to support your organisation's drive to improve food and drink operations. This is important in increasing productivity and success of manufacture, processing and supply within the food and drink supply chain. It is about helping to maintain the momentum of improvement, the success of activities and the positive impact of change. This is particularly important where improvement programmes involve a range of organisational improvement techniques used in a planned series of areas to improve working practices.
You will need to show and understand how you can manage the coordination and application of an improvement programme to sustain improvement objectives in your area of responsibility. You need to show and understand how you improve the condition and effectiveness of workplace operations by taking action to support progress which is aligned with improvement objectives. You will need to comply with your company policy for improvement, take responsibility for your actions, and refer any issues outside of the limit of your authority to others.
This standard is for you if your role requires you to systematically maintain an improvement programme in food and drink operations including manufacturing, processing, packing or supply chain activities. You may have responsibilities for aspects of organisational improvement in a team leadership or management role.
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
- the organisation's improvement vision, strategy, objectives and the reasons for the implementation of improvement programmes
- why it is important to work proactively to sustain improvement practice and the overall improvement programme
- why objectives are important to improvement programmes
- how to motivate staff and gain their continuing commitment to participate in improvement programmes
- the principles and processes that support the sustainability of improvement techniques
- how to maintain the effective implementation of individual improvement techniques
- how to measure performance in a lean food and drink business environment
- how to make adjustments to improvement programmes in the event of unforeseen circumstances
- how to monitor and control the implementation of improvement techniques
- how to assess programme performance improvements against objectives
- the importance of contingency planning and how to plan effectively
- how to make critical decisions
- the internal and resource barriers to change, and the techniques that deal with these
- the techniques used to visually communicate information and sustainability of the improvement process
- the formal and informal communication channels used and which to use dependent on the situation
- how to evaluate the success of improvement programme sustainability
- the range of information sources available to support sustainability of improvement
- how to give and receive feedback about the sustainability of the improvement programme
- how to encourage and enable the provision of feedback by those involved in the improvement process, and why this is important