Manage organisational change and improvement in food and drink operations

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This standard is about the skills and knowledge needed for you to manage change and improvement to support your organisation's drive to improve food and drink operations. This is important to increasing productivity and success of manufacture, processing and supply within the food and drink supply chain. Good management is important where the implementation of change, improvement, new practice, targets and a performance driven culture creates challenges to individuals and the dynamic of teams.

You will need to show and understand how you prepare adequately for managing improvement plans. You will need to know what the strategy, objectives and timelines are for improvement in your workplace, and understand the concerns of colleagues. You will need to comply with your company policies for managing change and take responsibility for your actions. It involves implementing plans to make the change that is needed and drive through improvement. It involves understanding management techniques, the performance of teams, barriers, risks, monitoring, communication and feedback systems. It is about ensuring that the management of change achieves the objectives required by your organisation's improvement strategy.

This standard is for you if you manage change and improvement working in food and drink operations including manufacturing, processing, packing or supply chain activities. You may have responsibilities for aspects of organisational improvement in a team leadership or management role.

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1. the main models and methods for managing change effectively for improvement, and their strengths and weaknesses
2. the plans for change agreed in line with the strategy for improvement
3. the need for specific, measurable, realistic project objectives and deliverables, allowing progress to be monitored and measured
4. theory and application of the change/performance curve
5. the formation and development of change or project teams to meet identified needs
6. theory and understanding of teams, including an understanding of teambuilding techniques and how to apply them
7. the allocation of specific tasks and responsibilities matched to team member skills and abilities
8. the provision of effective feedback, support and coaching of others
9. how to assess the risks and benefits associated with implementation of organisational change
10. when specialist help may be required in the change process
11. the importance of contingency planning and how to do so effectively
12. how to make critical decisions
13. the internal and resource barriers to change, and the techniques that deal with these
14. stakeholder and line management expectations and how they influence the process
15. the organisation's improvement vision, strategy, objectives, the reasons for improvement, the risks and expected benefits
16. business and operational critical activities and interdependencies
17. those factors that need to be changed, and the associated priorities and reasons
18. the formal and informal communication channels used and which to use dependent on the situation
19. what the techniques are to monitor, control and review progress during management of change in improvement
20. how to evaluate the success of implementation
21. the range of information sources available to support improvement
22. how to receive feedback about the change management process