Monitor and control quality of work activities in food and drink operations

Business Sectors (Suites): Quality and Improvement in Food and Drink Operations
Developed by: Improve
Approved on: 31 Dec 2021


This standard covers the skills and knowledge for monitoring the quality of work activities to achieve targets in food and drink operations.

You need to follow relevant policies and procedures that apply to your area of work and report on the quality of work activities against specifications.

You need to organise work to meet schedules and targets, and make effective use of resources. You also need to identify, record and report any problems affecting the volume of throughput.

You will contribute to identifying opportunities for improving food and drink operations. You will identify improvement opportunities by suggesting ideas and contribute to developing an action plan.

This standard is relevant to you if your role involves monitoring activities

to ensure that quality standards are being met.

Performance criteria

You must be able to:

  1. check that there are sufficient resources available to complete work activities within your own area of responsibility
  2. monitor work activities to identify any variances against specifications in accordance with organisational requirements
  3. complete all relevant checks in accordance with organisational requirements
  4. report all variances outside of specification to relevant person(s)
  5. identify and report opportunities for improvement of work activities to relevant person(s)
  6. identify implications of changes to make sure that the change is documented

  7. gather information about potential improvements

  8. identify and make positive suggestions about areas for improvement
  9. share your ideas for improvement with the relevant people and react positively to feedback you receive
  10. communicate your finalised ideas in sufficient detail to enable further action to be agreed
  11. work with others to agree an action plan for putting improvement ideas into action
  12. make a positive contribution to putting the plan into action
  13. test and check improvements to find out how effective they are before recommending further action
  14. evaluate the effectiveness of improvements that have been introduced
  15. access information from appropriate sources to support your report and recommendations
  16. communicate recommendations to relevant people in accordance with organisational requirements
  17. follow current legal and regulatory requirements for hygiene and environmental standards or instructions
  18. complete records in accordance with organisational requirements

Knowledge and Understanding

You need to know and understand:

  1. the relevant legal and regulatory requirements, hygiene and environmental standards and instructions and what might happen if they are not followed/met
  2. the principles of quality and why quality is important
  3. the importance of communication
  4. how to organise work to meet schedules and why this is important
  5. types of resources available for monitoring purposes
  6. how to make the most use of resources
  7. why work activities and throughput should be monitored
  8. types of monitoring systems and how to monitor throughput
  9. actions that can be taken to minimise problems affecting throughput
  10. how to identify and solve problems which affect throughput
  11. how operational parameters affect the achievement of output targets
  12. consequences of ineffective monitoring, control systems and processes
  13. actions which can be taken to minimise downtime and disruption to the process
  14. the potential conflicts between quality and throughput in relation to the needs of the organisation
  15. how to use specifications for monitoring and controlling the quality of work
  16. how to identify variances
  17. procedures for dealing with variances
  18. how to develop and implement solutions to minimise variances using continuous improvement methodologies
  19. why continuous improvement is necessary and what are the benefits
  20. why is it necessary to gather accurate information when considering improvements
  21. work practices and procedures that are relevant to any identified improvements
  22. how to identify the short and long term benefits from improvements
  23. where, when and how to get help and advice
  24. the lines and methods of communication and why it is important to communicate
  25. the importance of stakeholder engagement
  26. what information is required to produce an action plan
  27. how to evaluate the implications of putting improvement ideas into action
  28. why it is important to check improvements for effectiveness and how to carry out these checks
  29. how to handle discussions and possible disagreements positively and constructively
  30. the process of implementing new continuous improvement methods


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

31 Jan 2025





Originating Organisation


Original URN


Relevant Occupations

Food Production Operatives, Manufacturing Technologies, Plant and Machine Operatives, Process, Plant and Machine Operatives

SOC Code



food; drink; manufacture; product; quality; standards; monitor; control