Monitor and maintain product quality in food and drink operations

Business Sectors (Suites): Quality and Improvement in Food and Drink Operations
Developed by: Improve
Approved on: 31 Dec 2021


This standard covers the skills and knowledge needed for monitoring and maintaining the quality of products from a raw material and production perspective, through to the end customer/consumer, within your area of responsibility in food and drink operations.

You need to identify quality problems and take action to resolve these. You will be involved with relevant quality control systems and procedures which are used in your workplace.

This standard is relevant to you if you are involved with monitoring product quality. You may be responsible as a supervisor/team leader in food and drink operations.

Performance criteria

You must be able to:

  1. monitor product quality to organisational requirements
  2. identify and report factors which may adversely affect product quality
  3. identify and report non-conformances to quality standards to the relevant person
  4. take corrective action to reject or isolate products or items which do not conform to specification
  5. manage products or items that do not conform through corrective action procedures
  6. quarantine products or items that do not conform to prevent accidental use
  7. take action to bring product back into quality specification to minimise any loss of product
  8. seek advice for quality problems outside your own level of authority or expertise
  9. offer support to or seek help for colleagues who encounter quality problems
  10. receive and confirm instructions for the resolution of quality problems
  11. communicate to ensure that resolutions to quality problems are followed and understood in accordance with organisational requirements
  12. record corrective actions taken to meet required standard
  13. carry out quality checks and processes consistently to the required specifications
  14. use personal protective equipment in accordance with organisational requirements
  15. complete records in accordance with organisational requirements
  16. follow legal and regulatory requirements, hygiene and environmental standards or instructions

Knowledge and Understanding

You need to know and understand:

  1. the relevant legal and regulatory requirements, hygiene, environmental standards, customer requirements and 3rd party standards
  2. the consequences of not meeting relevant legal and regulatory requirements, hygiene, environmental standards, customer requirements and 3rd party standards
  3. the workplace quality system and procedures relevant to your area of responsibility
  4. how to obtain relevant and up to date work instructions/standard operating procedures, schedules and specifications
  5. how to identify quality problems in your work area
  6. how to manage product quality to prevent any accidental use of nonconforming products
  7. procedures for resolving quality problems and making improvements
  8. why quality assurance is important and how it affects work activities
  9. common factors affecting product quality and food safety in the workplace including contamination, cross-contamination and processing errors
  10. the measures taken to minimise risk to product quality and food safety
  11. why it is important to maintain product quality and seek continuous improvement
  12. how to keep quality records and data secure and why this is important
  13. the lines and methods of communication within your organisation
  14. the importance of communication in the maintenance of quality
  15. the importance of stakeholder engagement
  16. the limits of your own authority and why it is important to work within them
  17. the importance of reporting problems promptly
  18. the importance of recording actions taken and completion of records correctly
  19. your responsibility for team members following relevant quality and food safety requirements


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

31 Jan 2025





Originating Organisation


Original URN


Relevant Occupations

Food Production Operatives, Manufacturing Technologies, Plant and Machine Operatives, Process, Plant and Machine Operatives

SOC Code



food; drink; quality; product; standards