Manage task handovers in food and drink operations

Business Sectors (Suites): Production Management
Developed by: Improve
Approved on: 30 Mar 2023


This standard covers the skills and knowledge needed for you to manage task handovers in food and drink manufacture and the associated supply chain.

Shift changes are a critical time in a production environment. Changes in staff need to be carried out quickly and efficiently, minimising downtime. Managing the handover of tasks must be carried out adhering to organisational standards and compliance requirements. You must know how and be able to prepare to manage task handovers including ensuring the availability of staffing, resources and materials. You must also be able to ensure documentation relating to task handovers is completed, resolve problems and challenges and evaluate the task handover procedures, suggesting improvements where possible. Complying with and understanding health and safety, food safety, environmental and organisational requirements are essential features of this standard.

This standard is for you if you work in food and drink manufacture and/or supply operations and are involved in managing task handovers.

Performance criteria

You must be able to:

1. source task handover documentation
2. liaise with colleagues to determine current state of production, including problems and challenges
3. make sure task handover documentation is completed to organisational requirements
4. complete shift production information according to organisational requirements
5. check that production information is made available at all staffing levels, at task handover, including comments relating to the productivity, quality, compliance or general running of the production line
6. check that tasks are carried out by trained staff
7. monitor the efficiency and compliance of task handovers
8. resolve problems arising at task handovers including staffing, downtime, compliance and conflict
9. assess the task handover process and determine where improvements could be made
10. communicate possible improvements to relevant people for discussion and action if applicable

Knowledge and Understanding

You need to know and understand:

1. the organisational and regulatory requirements relating to the managing of task handovers
2. the organisational methods of communication including information technology and how to use them
3. how to source task documentation relating to task handovers
4. why it is important to ensure documentation relating to task handovers, productivity, quality or key performance indicators are completed adhering to organisational requirements
5. the importance of liaising with colleagues to determine the state of productivity including staffing, quality, compliance and problems at task handovers
6. why it is important for staff at all levels to liaise and communicate challenges and production line problems
7. the importance of ensuring appropriately trained staff are assigned to suitable roles at task handovers
8. the organisational requirements for the monitoring of task handovers
9. the organisational key performance indicators relating to task handovers and how they are monitored and recorded
10. problem solving techniques and how to apply them
11. how to assess task handover procedures and determine where improvements can be made
12. why it is important to communicate suggested improvements to relevant colleagues and how to do this

13. the principles of factory digitalisation


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2028





Originating Organisation


Original URN


Relevant Occupations

Engineering and Manufacturing Technologies, Manufacturing Technologies, Plant and Machine Operatives, Process Operatives, Process, Plant and Machine Operatives

SOC Code



Manage; task handovers; production; food and drink; manufacturing; operations