Improve production performance in food and drink operations

Business Sectors (Suites): Production Management
Developed by: Improve
Approved on: 30 Mar 2023


This standard covers the skills and knowledge needed for you to improve production performance in food and drink operations and the associated supply chain.

Performance includes productivity and the ability to make food products that adhere to organisational, regulatory and customer quality and compliance requirements. You must know how and be able to agree objectives for and implement an improvement programme. You must also know how and be able to report to colleagues the outcomes of the improvements. Complying with and understanding health and safety, food safety, environmental and organisational requirements are essential features of this standard.

This standard is for you if you work in food and drink manufacture and/or supply operations and are involved in improving production performance in food operations.

Performance criteria

You must be able to:

1. consider relevant outcomes that have resulted from the evaluation of operational performance
2. monitor operational activities at times most likely to identify potential improvements and encourage colleagues to contribute to ideas for improvements using lean management principles
3. present your plans for implementing change to the relevant people
4. agree an improvement plan with relevant people
5. initiate the improvement programme in a planned manner confirming that those who will be affected have an understanding of the implications of change and their commitment to it using lean management principles
6. co-ordinate the activities to implement the improvement programme  and maintain effective communication with those involved
7. monitor change and gather sufficient information to evaluate the effectiveness of the improvements
8. report results of the change to the relevant people as required to enable agreed improvements to be incorporated into standard working practice
9. report improvements based upon accurate information resulting from achieved operational change and other relevant information
10. report improvements in a way which shows how they have contributed to the achievement of the organisation's strategy, objectives, policy and planning
11. present the outcomes to the relevant people and engage in constructive discussions 

Knowledge and Understanding

You need to know and understand:

1. the organisational methods of communication and how to use them including any restrictions and limits of access
2. how to source outcomes of evaluations relating to the effectiveness of current process and performance
3. how to implement lean management principles
4. how to recommend improvements and to construct an effective case for change
5. the organisational requirements to be adhered to when planning and implementing improvement strategies
6. why it is important to plan improvement strategies
7. how to co-ordinate the activities needed to implement improvement activities
8. why it is important to gain agreement from colleagues on the improvement plan
9. how to motivate colleagues to be committed to change and improvements
10. why it is important to recognise the broader implications of change and how to do this
11. why it is important to monitor change and its effects on process, performance, people and the wider business
12. how to report on successes and failures of improvement plans
13. why it is important to act upon improvement successes and failures
14. what the organisational procedures to be followed are if improvements are at odds with organisational strategy, objectives, policies and planning

15. the principles of factory digitalisation


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2028





Originating Organisation


Original URN


Relevant Occupations

Engineering and Manufacturing Technologies, Manufacturing Technologies, Plant and Machine Operatives, Process Operatives, Process, Plant and Machine Operatives

SOC Code



Improve; production; process; performance; food and drink; manufacturing; operations