Delegate authority in a food and drink business

This standard is about the skills and knowledge needed for you to delegate authority in a food and drink business. Delegating authority is important to the smooth and consistent management of a food and drink business and the maintenance of lines of authority and responsibility. Delegating authority empowers people, provides an opportunity for colleagues to show their potential and frees time up to allow managers to address other issues in the food and drink business. You will need the skills and knowledge to: • share information with those you have delegated authority and ensure they have sufficient understanding, training and resources to undertake the given activities. • monitor the process and provide feedback to relevant people. This standard is for you if you work in food and drink operations and/or supply operations and are involved in delegating authority in a food and drink business.

Prepare to delegate authority

1. determine the scope of your authority with respect to resources

   and staffing of the area over which you have authority

2. confirm the objectives of your area of responsibility with relevant

   people

3. confirm the people you will have authority over, their skills,

   knowledge, understanding, experience and workloads

4. check those to whom you intend to delegate authority have

   sufficient training and resources to carry out the position

5. adhere to organisational policies and culture when delegating

   authority

   Communicate expectations

6. delegate authority to relevant people

7. communicate the area of responsibility, objectives, organisational

   standards and requirements to those to whom you have

   delegated authority and to other relevant people

8. check those to whom you have delegated authority are aware of

   the limits of their authority and know what to do if a problem

   occurs

9. communicate to relevant people information detailing who has

   authority and responsibility in your absence or at any other given

   time

   Support and monitor delegated authority

10. support those to whom you have delegated authority in making

    decisions and support them through challenges and difficulties

11. monitor the delegated work with respect to organisational

    productivity, quality, compliance or other organisational

    requirements and address any problems

12. provide feedback to the relevant people on the outcomes of

    delegating authority

1. why it is important to scope the limits of your authority and

   responsibilities and how to do this

   2. how to access and determine the objectives and priorities for your

   area of responsibility

   3. the organisational values, behaviours, culture and policies and

   procedures that must be adhered to when working in your food

   and drink business

   4. the different methods of communication and information

   technology available in your food and drink business and how to

   make best use of them

   5. how to communicate the objectives, culture and responsibilities in

   your area of authority to relevant people and why it is important to

   do so

   6. the food and drink business standards of quality, compliance and

   productivity relating to the work you have delegated

   7. what the skills, knowledge, understanding, experience and

   workloads of the people in your area of responsibility are and how

   to use this information when delegating authority

   8. why it is important to communicate the specific limits of authority

   when delegating responsibility and how to do this

   9. why it is important to indicate the type of situations where decision

   making may be required, how it should be handled and the

   flexibility in applying guidelines to the decision making

   10. how to delegate authority fairly working to peoples strengths and

   taking into account differing personalities

   11. review the delegation of authority and use problem solving

   techniques to address problems

   12. why it is important to monitor the delegation of authority and the

   food and drink business procedures for carrying out and recording

   this monitoring

   13. why it is important to address problems affecting productivity,

   quality and compliance or other area of the food and drink

   business promptly when monitoring work activities and the

   organisational procedures for carrying this out

   14. how to provide and receive feedback and why it is important to

   adhere to organisational requirements when carrying this out