Develop and manage a team in a food and drink business

Business Sectors (Suites): Food Business Operational Management
Developed by: Improve
Approved on: 01 Jan 2019


This standard is about the skills and knowledge needed for you to develop and manage a team in a food and drink business. Developing and managing a team successfully is important to achieving productivity levels, maintaining compliance to regulatory and organisational requirements and ensuring quality within a specific area or project within a food and drink business. You will need the skills and knowledge to: • manage a team, communicate to the team and support the development of the team members. • develop individual team members to ensure the team is capable of carrying out the food and drink business project or plans to and above the requirements of the food and drink business. This standard is for you if you work in food and drink operations and/or supply operations and are involved in developing and managing a team in a food and drink business.

Performance criteria

You must be able to:

Prepare to develop a team

  1. determine the scope and purpose of the team's responsibility

    within an area or project in a food and drink business

  2. communicate to relevant people the purpose of the team and its

    importance to the objectives and plans of the food and drink


  3. identify the members of your team, their expertise, knowledge,

    skills, behaviours and attitudes

  4. check the team understands its role in maintaining productivity,

    quality, compliance or other area of the food and drink business

  5. agree with the team the behaviours and actions that will support

    and hinder work of the team

    Develop a team

  6. allocate work according to the expertise, knowledge and skills of

    the team members

  7. communicate, on an on-going basis, the specific targets and plans

    relating to the work of the team

  8. communicate to the team members and other relevant people any

    reports relating to the productivity, quality and compliance

    requirements of the work of the team

  9. determine the development and training needs of the team and

    help implementation of these needs

  10. encourage the team to get to know and understand other team

    members' strengths and weaknesses to build common purpose

    and mutual respect and trust

  11. provide feedback to team members and encourage feedback from

    team members to yourself

    Manage the team

  12. allow members of the team to understand their own and other's

    specific contribution to the team, encouraging mutual support

    when needed

  13. review the progress of the team against organisational or project

    plans and provide feedback to the team and other relevant people

    on this progress

  14. encourage discussion and feedback to resolve problems

  15. support new team members and encourage existing team

    members to engage and support them in carrying out objectives

    and plans

Knowledge and Understanding

You need to know and understand:

  1. the project objective and or organisational plans relating to the

    work of the team and how to access this information

    1. how to determine the scope of work and resource requirements of

    the team

    1. the different methods of communication and information

    technology available and how to make best use of them when

    communicating with a team

    1. how to encourage communication within the team

    2. how to motivate your team

    3. the subject areas to be included when communicating to the

    team, the importance of communicating on an on-going basis and

    how to do this

    1. how to identify the expertise, knowledge and skills of the team

    and allocate work accordingly

    1. the training and development needs of the team and how to

    implement them

    1. the importance of mutual respect and acceptable behaviours and

    actions when working as part of a team

    1. how to build mutual respect and trust between team members

    2. the methods by which feedback can be given and received

    3. how to support the team and encourage mutual support through

    conflict and change

    1. how to facilitate team members to address problems and

    implement solutions


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

01 Jan 2024





Originating Organisation


Original URN

impom107s, impom108k

Relevant Occupations

Administration, Associate Professionals and Technical oc, Business Management

SOC Code



Food; Drink; Manufacturing; Business; Develop; Manage; Team