Motivate colleagues in a food and drink business

URN: IMPOM104
Business Sectors (Suites): Food Business Operational Management
Developed by: Improve
Approved on: 01 Jan 2019

Overview

This standard is about the skills and knowledge needed for you to motivate colleagues in a food and drink business. Motivating colleagues to carry out objectives is important to the successful application of food and drink business strategy, policy and plans. Communicating with and encouraging colleagues to become an integral part of the food and drink business provides an empowered workforce with low turnover, absenteeism and disciplinary issues. You will need the skills and knowledge to: • communicate organisational objectives, individual objectives and ensure colleagues understand the importance of their role to the success of the food and drink business. • provide feedback to colleagues, encourage two way communication, listen and react to ideas and problems. You will need to know and understand: • the different methods of communication and how they can be applied to situations across a food and drink business. • the importance of a strategic communication policy and its effect on the success of the organisation. This standard is for you if you work in food and drink operations and/or supply operations and are involved in motivating people in a food and drink business.


Performance criteria

You must be able to:

Communicate with and support colleagues

  1. encourage a sense of belonging by communicating organisational

    strategy, policies, objectives and plans

  2. set clear objectives and expectations for colleagues in line with

    food and drink business strategy and business plans

  3. confirm individuals understand that their objectives are key to the

    success of the food and drink business

  4. communicate changes to objectives, development plans or other

    relevant information affecting the food and drink business

    Value the work colleagues carry out

  5. provide positive feedback to colleagues at all opportunities to do

    so

  6. adhere to the organisational performance appraisal systems

  7. provide learning and development opportunities in accordance

    with organisational standards

  8. use existing and developing skills sets to broaden a job role

  9. encourage colleagues to communicate new ideas, problems and

    challenges

  10. listen and react when colleagues express ideas or problems

  11. delegate colleagues to solve day to day problems within the limits

    of their authority


Knowledge and Understanding

You need to know and understand:

  1. why motivation is a vital factor in the success of a food and drink

    business

    1. how motivation can be used to support cultural development of

    the food and drink business

    1. the organisational strategy, policies, objectives and plans and why

    it is important to communicate these to colleagues

    1. the organisational methods of communication and how to use

    them

    1. what the organisational methods of appraisal are and how to carry

    them out

    1. how to set clear objectives to colleagues and why it is important to

    do so

    1. how individual objectives are key to the success of the overall

    food and drink business success and why it is important to

    communicate this to colleagues

    1. the importance of providing positive feedback to colleagues and

    how to do this

    1. why it is important to provide learning and development

    opportunities

    1. how to provide opportunities for broadening of a job role to utilise

    developing or existing skills sets

    1. why it is important to encourage colleagues to communicate with

    you, providing feedback, new ideas or informing of problems and

    challenges

    1. the organisational procedures for reacting to feedback, new ideas,

    problems and challenges and why it is important to adhere to

    them

    1. what the organisational procedures for delegating authority to

    colleagues are and why it is important to adhere to them

    1. why it is important to have a strategic approach to internal and

    external communication

    1. how to ensure a communication strategy is embedded in all

    policies, plans, procedures and methods of communication and

    why it is important to do so

    1. the importance of communication in managing people and

    developing trust, openness and a sense of shared purpose in an

    organisation

    1. the importance of two-way communication and the organisational

    procedures available to ensure this is carried out and acted upon

    where necessary

    1. how communication can be used to influence organisational

    culture and organisational development plans

    1. why it is sometimes appropriate to segment the audience, tailoring

    the method of communication to the audience and how to do this

    1. the different methods and media available to facilitate

    communication in a food and drink business, their advantages

    and disadvantages

    1. how innovative technology can be used to aid communication and

    its advantages and disadvantages

    1. the appropriateness of different methods, frequencies and tone of

    communication to different situations and how to apply them

    1. why non-verbal communication must be recognised as an

    informal method of communication and its relative importance in

    influencing actions, behaviour and culture in a food and drink

    business


Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number

2

Indicative Review Date

01 Jan 2024

Validity

Current

Status

Original

Originating Organisation

Improve

Original URN

impom104s, impom105k, impom106k

Relevant Occupations

Administration, Associate Professionals and Technical oc, Business Management

SOC Code

1139

Keywords

Food; Drink; Manufacturing; Business; Motivate; Colleagues; Communicate