Motivate colleagues in a food and drink business
Overview
This standard is about the skills and knowledge needed for you to motivate colleagues in a food and drink business. Motivating colleagues to carry out objectives is important to the successful application of food and drink business strategy, policy and plans. Communicating with and encouraging colleagues to become an integral part of the food and drink business provides an empowered workforce with low turnover, absenteeism and disciplinary issues. You will need the skills and knowledge to: • communicate organisational objectives, individual objectives and ensure colleagues understand the importance of their role to the success of the food and drink business. • provide feedback to colleagues, encourage two way communication, listen and react to ideas and problems. You will need to know and understand: • the different methods of communication and how they can be applied to situations across a food and drink business. • the importance of a strategic communication policy and its effect on the success of the organisation. This standard is for you if you work in food and drink operations and/or supply operations and are involved in motivating people in a food and drink business.
Performance criteria
You must be able to:
Communicate with and support colleagues
encourage a sense of belonging by communicating organisational
strategy, policies, objectives and plans
set clear objectives and expectations for colleagues in line with
food and drink business strategy and business plans
confirm individuals understand that their objectives are key to the
success of the food and drink business
communicate changes to objectives, development plans or other
relevant information affecting the food and drink business
Value the work colleagues carry out
provide positive feedback to colleagues at all opportunities to do
so
adhere to the organisational performance appraisal systems
provide learning and development opportunities in accordance
with organisational standards
use existing and developing skills sets to broaden a job role
encourage colleagues to communicate new ideas, problems and
challenges
listen and react when colleagues express ideas or problems
delegate colleagues to solve day to day problems within the limits
of their authority
Knowledge and Understanding
You need to know and understand:
why motivation is a vital factor in the success of a food and drink
business
- how motivation can be used to support cultural development of
the food and drink business
- the organisational strategy, policies, objectives and plans and why
it is important to communicate these to colleagues
- the organisational methods of communication and how to use
them
- what the organisational methods of appraisal are and how to carry
them out
- how to set clear objectives to colleagues and why it is important to
do so
- how individual objectives are key to the success of the overall
food and drink business success and why it is important to
communicate this to colleagues
- the importance of providing positive feedback to colleagues and
how to do this
- why it is important to provide learning and development
opportunities
- how to provide opportunities for broadening of a job role to utilise
developing or existing skills sets
- why it is important to encourage colleagues to communicate with
you, providing feedback, new ideas or informing of problems and
challenges
- the organisational procedures for reacting to feedback, new ideas,
problems and challenges and why it is important to adhere to
them
- what the organisational procedures for delegating authority to
colleagues are and why it is important to adhere to them
- why it is important to have a strategic approach to internal and
external communication
- how to ensure a communication strategy is embedded in all
policies, plans, procedures and methods of communication and
why it is important to do so
- the importance of communication in managing people and
developing trust, openness and a sense of shared purpose in an
organisation
- the importance of two-way communication and the organisational
procedures available to ensure this is carried out and acted upon
where necessary
- how communication can be used to influence organisational
culture and organisational development plans
- why it is sometimes appropriate to segment the audience, tailoring
the method of communication to the audience and how to do this
- the different methods and media available to facilitate
communication in a food and drink business, their advantages
and disadvantages
- how innovative technology can be used to aid communication and
its advantages and disadvantages
- the appropriateness of different methods, frequencies and tone of
communication to different situations and how to apply them
- why non-verbal communication must be recognised as an
informal method of communication and its relative importance in
influencing actions, behaviour and culture in a food and drink
business