Manage information technology systems in a food and drink business

URN: IMPMR403
Business Sectors (Suites): Food Business Resource Development
Developed by: Improve
Approved on: 01 Jan 2019

Overview

This standard is about the skills and knowledge needed for you to manage information technology (IT) systems in a food and drink business. IT systems are financially expensive and can require a large amount of technical support to keep them maintained. Managing an IT system that supports a businesses day to day needs is essential to the operation of a food business. Information technology is used across the food industry to aid the efficient production, distribution and marketing of food products. However, the portable, easy to use IT systems including mobile phones, hand held devices and social network sites can also bring challenges to food and drink businesses. You will need the skills and knowledge to locate IT suppliers and determine their suitability in delivering IT equipment and back up service that meets the needs of each department within your organisation. You will need to know and understand the benefits and challenges of information technology across a food and drink business. You will need to know how information technology systems can be used to increase quality, productivity or aid a specific functional area. You will also need to know and understand how information technology can be used to influence media and customers and how this information may need some control. This standard is for you if you work in food and drink manufacture and/or supply operations and are involved in managing IT in a food and drink business.


Performance criteria

You must be able to:

Confirm the IT supplier agreement

  1. source the agreement relating to the managing of an IT system

    and/or service

  2. make yourself aware of the details of the contract including terms

    and conditions, responsibilities, timelines and costs

  3. confirm with the supplier the details of the agreement

  4. address requests to vary the terms and conditions of the contract

    Monitor the IT agreement

  5. agree the methods and specifications by which the IT supplier will

    be monitored

  6. confirm the methods of communication available between yourself

    and the IT supplier

  7. monitor and record the IT suppliers performance in performing

    planned updates and maintenance

  8. record any problems with the IT equipment and/or service,

    monitor and record the suppliers ability to address the problem

  9. check payment is made to the IT supplier in-line with the

    requirements of the agreement

  10. communicate details of the agreement to relevant people ensuring

    they understand the action to take when addressing IT problems


Knowledge and Understanding

You need to know and understand:

  1. why it is important to source, review and confirm, with the IT

    supplier, the terms and conditions of an agreement and how to do

    this

    1. what the methods of communication available for use between

    yourself and the IT supplier and how to use them

    1. how to address requests from the supplier or from within your

    food business to vary an IT agreement

    1. why it is important to monitor an IT supplier and how to do this

    2. the methods by which an IT supplier can be monitored

    3. the organisational systems and procedures for the recording and

    dealing with IT faults

    1. how to check payment is made to an IT supplier

    2. why it is important to provide performance feedback to an IT

    supplier and how to do this

    1. the regulatory and organisational requirements for the use of

    information technology systems in a food and drink business

    1. the benefits and challenges of using information technology

    systems in a food and drink business

    1. the areas of a food and drink business where information

    technology systems can be used to enhance quality and

    productivity

    1. the specific information technology systems available for use in

    the different functional areas of a food and drink business their

    features, benefits and challenges

    1. the advantages and disadvantages of functionally integrated

    software that sits across the whole of a food and drink business

    1. why it is important to monitor information technology equipment

    including mobile phones, cameras and hand held equipment that

    could be used to breach security within a food and drink business

    and how to do this

    1. what the possibilities are for the creation of a negative brand

    image using information technology systems and how to limit this

    possibility

    1. how in a food and drink business can information technology

    systems be used to maintain and improve a product, brand or

    production site image

    1. why it is important to monitor the use and content of social

    networking sites and how to do this

    1. the benefits and challenges of online tendering systems

    2. how information technology systems can aid communication and

    relationship management between food and drink businesses and

    why this is important


Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number

2

Indicative Review Date

01 Jan 2024

Validity

Current

Status

Original

Originating Organisation

Improve

Original URN

impmr403s, impmr404k, impom209k

Relevant Occupations

Administration, Associate Professionals and Technical oc, Business Management

SOC Code

1139

Keywords

Food; Drink; Manufacturing; Manage information technology systems