Control operations and people management in milling

Business Sectors (Suites): Milling and Cereals
Developed by: Improve
Approved on: 01 Jan 2019


This standard is about the skills and knowledge of operations management and people management in the UK milling industry. It covers responsibilities, maintenance, projects, distribution, environment, health and safety and liability management. It also covers people management in milling. Developing and managing a team successfully is important to achieving productivity levels, maintaining compliance to regulatory and organisational requirements and ensuring quality within a specific area or project within a food business. You will need the skills and knowledge to manage a team, communicate to the team and support the development of the team members. You will also need the skills and knowledge to develop individual team members to ensure the team is capable of carrying out the food business project or plans to and above the requirements of the food business. This standard is for you if you require a broad knowledge and understanding of operations management and people management in milling.

Performance criteria

You must be able to:

Prepare to develop a team

  1. determine the scope and purpose of the team's responsibility

    within an area or project in a milling business

  2. communicate to relevant people the purpose of the team and its

    importance to the objectives and plans of the milling business

  3. identify the members of your team, their expertise, knowledge,

    skills and attitudes

  4. check the team understands its role in maintaining productivity,

    quality, compliance or other area of the milling business

  5. agree with the team the behaviours and actions that will support

    and hinder work of the team

    Develop a team

  6. allocate work according to the expertise, knowledge and skills of

    the team members

  7. communicate, on an on-going basis, the specific targets and plans

    relating to the work of the team

  8. communicate to the team members and other relevant people any

    reports relating to the productivity, quality and compliance

    requirements of the work of the team

  9. determine the development and training needs of the team to

    meet industry requirements

  10. encourage the team to get to know and understand other team

    members strengths, weaknesses and build mutual respect and


  11. provide feedback to team members and encourage feedback from

    team members to yourself

    Manage the team

  12. allow members of the team to understand their own and other's

    specific contribution to the team, encouraging mutual support

    when needed

  13. review the progress of the team against organisational or project

    plans and provide feedback to the team and other relevant people

    on this progress

  14. encourage discussion and feedback to resolve problems

  15. support new team members and encourage existing team

    members to engage and support them in carrying out objectives

    and plans

Knowledge and Understanding

You need to know and understand:

  1. what the key responsibilities are of operations management in


    1. why a planned maintenance strategy is important and its key


    1. the objectives of a development project and what they can deliver

    2. how the purchasing of equipment can be controlled

    3. what the functions of distribution management are

    4. what the main elements are of an effective environmental

    management system

    1. responsibilities for millers within environmental protection

    regulations and packaging waste regulations

    1. the impact of the climate change levy and pollution prevention and

    control regulations

    1. the objectives of health and safety at work management

    2. how a health and safety management system is structured and


    1. what the arrangements are for controlling fire risks in milling

    2. the importance and role of fire insurance in milling

    3. the importance of employers' and public liability insurance

    4. the organisation and management of people in milling operations

    5. the role of milling management and frontline people managers

    6. what contracts of employment are

    7. what the key rights and responsibilities of employees are

    8. how performance of people can be monitored and reviewed

    9. the importance and impact of effective training for succession

    planning and resourcing


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

01 Jan 2024





Originating Organisation


Original URN

impom107s, impmc126k

Relevant Occupations

Elementary Goods Storage Occupations, Elementary Process Plant Occupations, Food Preparation Trades, Manufacturing Technologies

SOC Code



Food; Drink; Manufacturing; Milling; Gristing; Health; Safety; Environmental; Regulations; Employees