Evaluate specialist individual flour confectionery products

Business Sectors (Suites): Craft Bakery
Developed by: Improve
Approved on: 30 Mar 2023


​This standard covers the skills and knowledge needed to evaluate specialist individual flour confectionery typically in craft, artisan or development bakery operations. Evaluation is critical to maintaining and improving the skills and reputation of individuals and a business to meet customers' requirements for specialist products. Examples include wedding cakes, celebration cakes for special occasions and other speciality flour confectionery and patisserie.

You need to show and understand how you assess customer satisfaction with individual specialist products against customer expectations in placing orders and providing product briefs. You will need to assess the success of the development and production process of the organisation in providing individual products for specialist needs. You need to show and understand how to make recommendations and report the future improvement of development and production of specialist individual products. Complying with and understanding health and safety, food safety, allergen and organisational requirements are essential features of this standard.

This standard is for you if you work in specialist bakery operations, and is applied in the context of product development. 

Performance criteria

You must be able to:

1.arrange for the assessment of customer satisfaction in accordance with procedures
2. carry out assessment of customer satisfaction in accordance with procedures
3. evaluate customer feedback in accordance with evaluation criteria and procedures
4. identify and assess development and production performance in accordance with procedures
5. evaluate the effectiveness of the development and production processes against compliance with specifications
6. discuss preliminary findings with relevant colleagues and use these to formulate conclusions
7. compile a comprehensive report on development and production to inform improvement in accordance with procedures
8. present report and recommendations to inform improvement to the relevant personnel

9. store report in accordance with procedures

Knowledge and Understanding

You need to know and understand:

1. to what standards of health and safety and food safety you are required to work, why it is important that you do so and what might happen if they are not met
2. how to plan arrangements for obtaining customer feedback about specialist products
3. what parameters to set out for the effective assessment and evaluation of specialist products.
4. how to assess and evaluate customer feedback
5. how to assess and evaluate effectiveness of development and production in meeting customer needs

6. how to report and present findings for the evaluation of specialist products


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2028





Originating Organisation


Original URN


Relevant Occupations

Engineering and Manufacturing Technologies, Food Production Operatives, Manufacturing Technologies, Process Operatives

SOC Code



Flour; Confectionery; Evaluate; Specialist; Products; Craft; Bakery; Baker;