Develop and maintain relationships with external organisations in a food and drink environment
Overview
This standard is about the skills and knowledge needed for you to develop and maintain relationships with external organisations in a food and drink environment. Building relationships with existing customers, suppliers, stakeholders or additional organisations is important in maintaining the day to day effectiveness of a food and drink business. Building the complex relationships that exist between a food and drink business, its customers, suppliers, stakeholders and other additional organisations is a key skill important to differing degrees to the whole workforce business. You will need the skills and knowledge to source information relating to external contacts, build relationships and act appropriately to create a positive image of you and your food and drink business. You also need the skills and knowledge to record and act upon information gained from relationships with external organisations. This standard is for you if you work in food and drink manufacture and/or supply operations and are involved in developing and maintaining relationships with external organisations in a food and drink environment.
Performance criteria
You must be able to:
Build relationships
source organisational records for the storing of information
relating to contact with external organisations
prioritise external contacts using agreed organisational criteria
keep in regular communication with external contacts using
appropriate systems and technology
improve relationships with external people or organisations using
innovative methods
recognise when a relationship with an external organisation needs
to be terminated
Creating a positive image
conduct yourself in a way that promotes a positive image of you
and your food and drink business
adapt your behaviour to take into account other people's culture,
methods of communication and methods of working
work in a way that promotes trust and respect
promote your work in a way that encourages other people and
organisations to find out about your food business
Record and act upon information
take note of requests and adhere to any promises made
communicate in a timely manner if you cannot deliver an
agreement
identify existing external relationships that may require additional
input
create innovative ways in which faltering relationships can be
improved
record and communicate to relevant people agreed actions arising
from a contact including timeframes and responsibilities
communicate relevant information to colleagues affected by
agreed actions
Knowledge and Understanding
You need to know and understand:
how to source paper and e-based organisational records relating
to existing organisational contacts
how to prioritise existing contacts and why it is important to do this
the methods of verbal, non-verbal, paper and e-based
communication available in your organisation and how to use
them
- what the innovative methods are of improving relationships with
external people or organisations
- how to conduct yourself in a way that promotes a positive image
of you and your food and drink business and why it is important to
do so
- the different cultures, methods of communication and methods of
working you must adapt to when building external relationships
how to promote trust and respect
why it is important to listen to requests and adhere to any
promises made in a timely manner
- how to identify existing relationships that are faltering and decide
on an improvement or termination strategy
- the organisational requirements for the recording information
relating to external contacts
- why it is important to share information with colleagues when
appropriate and useful to your food and drink business and how to
do this