Provide technical support and advice to colleagues in vehicle preparation and refinishing environments

Business Sectors (Suites): Vehicle Paint Refinishing
Developed by: IMI
Approved on: 30 Mar 2023


This standard is about providing a range of technical support to other body shop colleagues. It includes ensuring technical information is up to date and giving technical advice, instruction and briefings to colleagues.

Performance criteria

You must be able to:

P1 check technical information re preparation and refinishing methods, faults and correction is up to date and accessible to body shop staff
P2 check staff have the correct technical resources to carry out their work
P3 promptly and correctly identify any additional resources required 
P4 promptly report any problems affecting the operation of the body shop to your manager 
P5 respond promptly and positively to requests for technical help and *advice *
P6 provide colleagues with clear instruction on: 

P6.1 product updates
P6.2 technical tasks
P6.3 what the results should be
P6.4 how they should perform tasks 
P6.5 the standard that must be achieved
P7 deliver technical instruction and demonstrations in a manner and at a speed that is appropriate to the individual(s) concerned
P8 give on-going technical support and advice to colleagues
P9 ensure your support and advice is technically accurate and in line with:

P9.1 manufacturer’s instructions
P9.2 your organisation's and legal requirements
P10 choose the most effective situation for giving support and advice to colleagues
P11 give colleagues time to consider your response and give further explanation when appropriate, checking they have fully understood
P12 identify and correct mistakes in a way which supports your colleague’s self-confidence and praise them when they perform tasks correctly
P13 check the work of colleagues at regular intervals and take prompt action to resolve problems
P14 suggest possible methods for improving the work of colleagues to your manager
P15 carry out your checks in a cost effective and efficient manner that is not detrimental to the smooth running of the body shop

Knowledge and Understanding

You need to know and understand:

*Legislative and organisational requirements and procedures *
K1 the legislation and workplace procedures relevant to: 

K1.1 health and safety
K1.2 the environment (including waste disposal)
K1.3 appropriate personal and vehicle protective equipment
K2 legal requirements relating to the vehicle (including road safety requirements)
K3 your workplace procedures for:

K3.1 recording fault location and correction activities
K3.2 reporting the results of tests
K3.3 the referral of problems
K3.4 reporting delays to the completion of work
K3.5 gaining up to date technical information and repair methods
K4 the importance of working to industry recognised procedures and processes and obtaining the correct information for preparation and refinishing activities to proceed 
K5 the importance of documenting rectification information
K6 he importance of working to agreed timescales and keeping others informed
K7 the relationship between time, costs and profitability
K8 the importance of promptly reporting anticipated delays to the relevant person(s) 
K9 the hazards associated with high voltage electrical vehicle components 

Preparation and refinishing methods, faults and correction *
K10 the types and causes of preparation and refinishing faults
K11 the consequences of failing to follow manufacturer’s instructions
K12 how to find, interpret and use sources of *information on preparation and refinishing methods and processes
K13 how to carry out systematic testing of preparation and refinishing methods and processes
K14 how to interpret, evaluate and analyse test results in order to identify the cause of the fault 
K15 how to carry out the rectification activities in order to correct faults in the preparation and refinishing
K16 your workplace policy and procedure for:

K16.1 work carried out under warranty
K16.2 liaising with manufacturers and outside agencies
K17 the relationship between test methodology and the faults rectified – the use of appropriate testing methods
K18 how to make cost effective recommendations for rectification
K19 the implications of rectification identified by an agreed quality control process the consequences of failing to follow manufacturer’s instructions

Personal Skills
K20 how to give straightforward presentations on technical matters
K21 how to file and store technical information
K22 how to instruct colleagues and demonstrate tasks clearly and correctly
K23 how to conduct effective checks of your colleague’s work
K24 how to choose the best action to take when work is not in line with requirements
K25 how to discuss colleague’s work with them in a way that will encourage them to be positive and not lead to conflict
K26 how to give advice and guidance in a way which is appropriate to the colleague you are supporting
K27 how to recognise a training need
K28 what might happen if you undermine colleague’s self-confidence when correcting mistakes
K29 the importance of liaising with your manager when evaluating others' work and giving feedback
K30 the importance of continuous development and learning 


1. Information, Advice and Guidance may be about any of the following: 

1.1. preparation methods
1.2. refinishing methods
1.3. customer handling 
1.4. time e.g. productivity, total repair time
1.5. tools
1.6. equipment
1.7. materials
1.8. technical information
1.9. fault finding

Scope Performance

Scope Knowledge





This section contains examples and explanations of some of the terms used but does not form part of the standard.
Examples include vehicle and product or equipment manufacturers.

Methods for improving the work of colleagues:
Examples include further training, on-the-job coaching, giving people more appropriate responsibilities.

Examples include equipment, tool and material shortfalls and faults; sustainability, using consumables to full potential, requirements for new resources; lack of technical information; staffing or workload problems; communication skills, inclusivity, training needs etc.

Situation for giving support and advice:
Examples include one-to-one during a work activity, one-to-one away from a work activity, to the whole team.

Support and advice:
Examples include demonstrations, instruction and briefings.

Technical information:
This could be hard copy, electronic information or verbal advice.

Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2026





Originating Organisation


Original URN


Relevant Occupations

Engineering, Vehicle Trades, Lead Senior Paint Technician

SOC Code



Technical; support; advice; colleagues; paint; preparation; refinishing; training; demonstration