Provide technical support and advice to colleagues in vehicle preparation and refinishing environments

This standard is about providing a range of technical support to other body shop colleagues. It includes ensuring technical information is up to date and giving technical advice, instruction and briefings to colleagues.

P6.1 product updates

P6.2 technical tasks

P6.3 what the results should be

P6.4 how they should perform tasks 

P6.5 the standard that must be achieved

P7 deliver technical instruction and demonstrations in a manner and at a speed that is appropriate to the individual(s) concerned

P8 give on-going technical support and advice to colleagues

P9 ensure your support and advice is technically accurate and in line with:

P9.1 manufacturer’s instructions

P9.2 your organisation's and legal requirements

P10 choose the most effective situation for giving support and advice to colleagues

P11 give colleagues time to consider your response and give further explanation when appropriate, checking they have fully understood

P12 identify and correct mistakes in a way which supports your colleague’s self-confidence and praise them when they perform tasks correctly

P13 check the work of colleagues at regular intervals and take prompt action to resolve problems

P14 suggest possible methods for improving the work of colleagues to your manager

P15 carry out your checks in a cost effective and efficient manner that is not detrimental to the smooth running of the body shop

K1.1 health and safety

K1.2 the environment (including waste disposal)

K1.3 appropriate personal and vehicle protective equipment

K2 legal requirements relating to the vehicle (including road safety requirements)

K3 your workplace procedures for:

K3.1 recording fault location and correction activities

K3.2 reporting the results of tests

K3.3 the referral of problems

K3.4 reporting delays to the completion of work

K3.5 gaining up to date technical information and repair methods

K4 the importance of working to industry recognised procedures and processes and obtaining the correct information for preparation and refinishing activities to proceed 

K5 the importance of documenting rectification information

K6 he importance of working to agreed timescales and keeping others informed

K7 the relationship between time, costs and profitability

K8 the importance of promptly reporting anticipated delays to the relevant person(s) 

K9 the hazards associated with high voltage electrical vehicle components 

Preparation and refinishing methods, faults and correction *

K10 the types and causes of preparation and refinishing faults

K11 the consequences of failing to follow manufacturer’s instructions

K12 how to find, interpret and use sources of *information on preparation and refinishing methods and processes

K13 how to carry out systematic testing of preparation and refinishing methods and processes

K14 how to interpret, evaluate and analyse test results in order to identify the cause of the fault 

K15 how to carry out the rectification activities in order to correct faults in the preparation and refinishing

K16 your workplace policy and procedure for:

K16.1 work carried out under warranty

K16.2 liaising with manufacturers and outside agencies

K17 the relationship between test methodology and the faults rectified – the use of appropriate testing methods

K18 how to make cost effective recommendations for rectification

K19 the implications of rectification identified by an agreed quality control process the consequences of failing to follow manufacturer’s instructions

Personal Skills

K20 how to give straightforward presentations on technical matters

K21 how to file and store technical information

K22 how to instruct colleagues and demonstrate tasks clearly and correctly

K23 how to conduct effective checks of your colleague’s work

K24 how to choose the best action to take when work is not in line with requirements

K25 how to discuss colleague’s work with them in a way that will encourage them to be positive and not lead to conflict

K26 how to give advice and guidance in a way which is appropriate to the colleague you are supporting

K27 how to recognise a training need

K28 what might happen if you undermine colleague’s self-confidence when correcting mistakes

K29 the importance of liaising with your manager when evaluating others' work and giving feedback

K30 the importance of continuous development and learning 

1.1. preparation methods

1.2. refinishing methods

1.3. customer handling 

1.4. time e.g. productivity, total repair time

1.5. tools

1.6. equipment

1.7. materials

1.8. technical information

1.9. fault finding