Liaise with vehicle refinishing product manufacturers and suppliers on technical matters

Business Sectors (Suites): Vehicle Paint Refinishing
Developed by: IMI
Approved on: 30 Mar 2023


This standard covers obtaining and providing information to and from vehicle refinishing product manufacturers and suppliers for technical matters relating to vehicle preparation and refinishing activities.

Performance criteria

You must be able to:

P1 show an awareness of current technical specifications and information for the products your organisation uses
P2 check that refinishing products have been used correctly according to manufacturer’s specification and prescribed processes
P3 seek assistance from manufacturers only when the prescribed processes have failed
P4 provide information at the level of detail necessary and in a form and manner which the recipient will understand and accept
P5 promptly report technical problems and quality issues in line with manufacturer's or supplier’s requirements
P6 collect sufficient, detailed information on the product, the problem and action taken prior to contacting the manufacturer or supplier
P7 ensure requests for information to manufacturers or suppliers are made clearly and promptly
P8 respond to requests for information from manufacturers or suppliers within the specified timescale
P9 ensure all information received from manufacturers or suppliers is promptly passed on to the relevant person(s) 
P10 promptly report any anticipated delays in obtaining or providing information to the relevant person(s) 
P11 ensure your reports and technical information are complete, accurate and in the format required
P12 suggest possible methods for improving the reporting process to your manager, when necessary
P13 carry out your reporting in an effective and efficient manner that is not detrimental to the smooth running of the body shop

Knowledge and Understanding

You need to know and understand:

*Legislative and organisational requirements and procedures *
K1 the legislation relevant to vehicle refinishing activities and *products *
K2 your workplace procedures for:

K2.1 recording fault location and correction activities
K2.2 reporting the results of tests
K2.3 the referral of problems
K2.4 reporting delays to the completion of work
K2.5 gaining up to date technical information and repair methods
K2.6 recording contact with manufacturers and suppliers
K3 the importance of working to industry recognised procedures and processes and obtaining the correct information for preparation and refinishing activities to proceed 
K4 the importance of documenting rectification information
K5 the importance of working to agreed timescales and keeping others informed of progress and delays
K6 the relationship between time, costs and productivity 

Product faults and correction
K7 the types and causes of preparation and refinishing product faults 
K8 the consequences of failing to follow manufacturer’s instructions
K9 how to find, interpret and use sources of information on preparation and refinishing products
K10 how to select the most appropriate testing method for the symptoms presented
K11 how to carry out systematic diagnostic testing of preparation and refinishing products
K12 how to interpret, evaluate and analyse test results and product data in order to identify the cause of product fault
K13 your workplace procedure and policy for:

K13.1 work carried out under warranty
K13.2 liaising with manufacturers and outside agencies
K14 the relationship between test methodology and the faults repaired – the use of appropriate testing methods
K15 how to make cost effective recommendations for rectification
K16 the implications of not following an agreed quality control process

Personal Skills
K17 how to communicate effectively with manufacturers, suppliers, managers, colleagues and customers
K18 how to access the reporting system
K19 how to process information and compile reports
K20 when it is appropriate to contact the manufacturer and or supplier
K21 the limits of your authority and that of the designated personnel when liaising with the manufacturer or supplier


1. Examples of products are:

1.1. abrasives
1.2. fillers
1.3. primer
1.4. tinters
1.5. top coat and clear coat
1.6. substrates
1.7. cleaners/de-greasers

Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2026





Originating Organisation


Original URN


Relevant Occupations

Engineering, Vehicle Trades, Lead Senior Paint Technician

SOC Code



Liaise; product; manufacturers; suppliers; technical; warranty