Sell vehicle parts online
URN: IMIVPO19
Business Sectors (Suites): Vehicle Parts Operations
Developed by: IMI
Approved on:
30 Mar 2023
Overview
This standard is about the promotion and sales of vehicle parts using a company website. It includes handling orders and payments made online and being aware of promotions that may be advertised on the website.
For this standard parts may be new, refurbished or recycled.
Performance criteria
You must be able to:
P1 access and process the orders placed by customers via the website
P2 check that the part being ordered is in stock and can be dispatched
P3 follow company procedures to order any non-stock vehicle part/s if required
P4 arrange a date, time and location for the delivery and fitting of the vehicle part that is suitable for both the customer and your organisation
P5 communicate effectively with the customer to answer any queries regarding the products shown online
P6 arrange a suitable time and date for the customer to collect the ordered vehicle part from the workplace if requested
P7 effectively process non-cash payments made online ensuring that the customer has paid the correct amount and the transaction has gone through
P8 accurately process a refund when necessary
P9 report any problems with the website or electronic ordering facility to an appropriate person
P10 navigate your way around the website to support customers when required
P11 keep track of customer orders and inform relevant people if there are any delays
P12 ensure your parts issue documentation and records are accurate, complete and passed promptly to the relevant person(s)
Knowledge and Understanding
You need to know and understand:
*Legislative and organisational requirements and procedures *
K1 the current legislation, regulatory requirements and codes of practice for selling products online
K2 how you will be alerted to new orders placed via the website
K3 how to use the online ordering system effectively to process orders
K4 how to use the stock control system within the workplace and how the information is linked to the customer facing website
K5 the company systems and procedures for the ordering of non-stock parts
K6 the potential difficulties customers may face when ordering online
K7 the timescales and process for ordering non-stock parts
K8 the company invoicing procedure to ensure that full payment has been made with records kept
K9 the detail of any promotions, special offers or discount codes applied to the products sold online
K10 the layout of the website and how to navigate round it to find information and support customers
K11 how to accurately provide a refund when required
K12 how to handle customer complaints
K13 the importance of keeping customers informed of the progress of their order
K14 the company procedure for reporting any issues arising with the online sales website
K15 how to accurately complete documentation and records
K16 the legal rights and obligations of retailers and customers
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
This section contains examples and explanations of some of the terms used but does not form part of the standard.
Non-cash payments
Can include credit transfers, account payments, credit and debit card payments and phone/app payments
Non-stock parts
Items normally stocked but currently out of stock, special orders and brokered parts
*Processing payment transactions *
Includes the processing of inter-department balance transfers
Links To Other NOS
External Links
Version Number
1
Indicative Review Date
30 Mar 2026
Validity
Current
Status
Original
Originating Organisation
IMI
Original URN
VP19
Relevant Occupations
Vehicle Parts Operative, Vehicle Parts Assistant, Vehicle Parts Advisor
SOC Code
7115
Keywords
Vehicle; parts; sell; online; website;