Communicate information electronically within a vehicle parts environment

Business Sectors (Suites): Vehicle Parts Operations
Developed by: IMI
Approved on: 30 Mar 2023


This standard is about the skills involved in using information technology to communicate electronically with others within vehicle parts operations. It covers the techniques required for transmitting and retrieving messages electronically and accessing and retrieving information via an electronic information service.

For this standard parts may be new, refurbished or recycled.

Performance criteria

You must be able to:

P1 obtain any necessary authority to use the electronic communication facilities 
P2 ensure the electronic communication facility you use for transmitting messages meets your customers' requirements 
P3 promptly seek guidance from the relevant person(s), when necessary 
P4 minimise the occurrence of errors to your message by effective use of available automated checking facilities 
P5 identify and attach the required file(s) correctly 
P6 enter the transmission parameters correctly to meet your customer's requirements 
P7 ensure the message is complete and meets your customer's requirements 
P8 ensure messages have been successfully transmitted and comply with regulations 
P9 save messages to comply with your organisation's requirements 
P10 ensure the required electronic communication facility is ready to receive messages 
P11 check the correct location regularly for incoming messages throughout each working day 
P12 ensure the received messages are complete 
P13 promptly report any messages received in error to the relevant person(s) *
P14 process received messages correctly to comply with regulations 
P15 obtain any necessary authority to access remote information systems 
P16 access remote information systems to comply with regulations where applicable 
P17 promptly raise any queries with the *relevant person(s) during the retrieving of the required information 
P18 correctly locate and retrieve the information required by the customer in a cost effective manner 
P19 ensure the retrieved information is correct, up-to-date and processed to meet customer's needs

Knowledge and Understanding

You need to know and understand:

*Legislative and organisational requirements and procedures *
K1 current relevant legislation, regulations, codes of practice and guidelines relating to communication using information technology 
K2 the importance of how to interpret electronic communication and apply your customer's requirements 
K3 how to select and use the electronic communication facilities 
K4 how to use the available communication software to meet requirements 
K5 how to transmit attachments with messages for the system in use 
K6 how to use automated checking facilities when appropriate 
K7 the importance of how to check successful transmission 
K8 how to follow your organisation's requirements when saving files and/or electronic messages 
K9 how to use the available electronic information system 
K10 how to locate, retrieve and process information 
K11 the person(s) from whom to gain authority to access the electronic communication facilities and system 
K12 the importance of: 

K12.1 checking data 
K12.2 conforming to your organisation's requirements 
K12.3 regularly checking for incoming messages and information received 
K12.4 checking messages are complete 
K13 your organisation's requirements for message saving 
K14 the person to whom you report any problems 
K15 the reason why access authority may be required and the person(s) from whom to gain authority to access the information system 
K16 the costs which may be involved when accessing remote information systems


1. **Relevant person(s)** include: 

1.1. manager 
1.2. supervisor
1.3. team leader 
1.4. senior manager

Scope Performance

Scope Knowledge





This section contains examples and explanations of some of the terms used but does not form part of the standard.

Automated checking facilities
Facilities provided by the software in use, for example, spell checker, on-line help, sort information, etc. 

These are defined as internal and external customers 

Electronic communication facilities
Examples include electronic mail (email), computer generated fax, information services and text 

Information system
Systems such as databases, internet, intranet, spreadsheets or word processed documents, electronic point of sales systems (EPOS), vehicle manufacturers' or your own sales processing system etc.

Transmission parameters
These are single addressee, multiple addressees, cc, bcc. 

Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2026





Originating Organisation


Original URN


Relevant Occupations

Vehicle Parts Operative, Vehicle Parts Assistant, Vehicle Parts Advisor

SOC Code



Vehicle; parts; communicate; information; electronically;