Communicate information electronically within a vehicle parts environment
URN: IMIVPO12
Business Sectors (Suites): Vehicle Parts Operations
Developed by: IMI
Approved on:
30 Mar 2023
Overview
This standard is about the skills involved in using information technology to communicate electronically with others within vehicle parts operations. It covers the techniques required for transmitting and retrieving messages electronically and accessing and retrieving information via an electronic information service.
For this standard parts may be new, refurbished or recycled.
Performance criteria
You must be able to:
P1 obtain any necessary authority to use the electronic communication facilities
P2 ensure the electronic communication facility you use for transmitting messages meets your customers' requirements
P3 promptly seek guidance from the relevant person(s), when necessary
P4 minimise the occurrence of errors to your message by effective use of available automated checking facilities
P5 identify and attach the required file(s) correctly
P6 enter the transmission parameters correctly to meet your customer's requirements
P7 ensure the message is complete and meets your customer's requirements
P8 ensure messages have been successfully transmitted and comply with regulations
P9 save messages to comply with your organisation's requirements
P10 ensure the required electronic communication facility is ready to receive messages
P11 check the correct location regularly for incoming messages throughout each working day
P12 ensure the received messages are complete
P13 promptly report any messages received in error to the relevant person(s) *
P14 process received messages correctly to comply with regulations
P15 obtain any necessary authority to access remote information systems
P16 access remote information systems to comply with regulations where applicable
P17 promptly raise any queries with the *relevant person(s) during the retrieving of the required information
P18 correctly locate and retrieve the information required by the customer in a cost effective manner
P19 ensure the retrieved information is correct, up-to-date and processed to meet customer's needs
Knowledge and Understanding
You need to know and understand:
*Legislative and organisational requirements and procedures *
K1 current relevant legislation, regulations, codes of practice and guidelines relating to communication using information technology
K2 the importance of how to interpret electronic communication and apply your customer's requirements
K3 how to select and use the electronic communication facilities
K4 how to use the available communication software to meet requirements
K5 how to transmit attachments with messages for the system in use
K6 how to use automated checking facilities when appropriate
K7 the importance of how to check successful transmission
K8 how to follow your organisation's requirements when saving files and/or electronic messages
K9 how to use the available electronic information system
K10 how to locate, retrieve and process information
K11 the person(s) from whom to gain authority to access the electronic communication facilities and system
K12 the importance of:
K12.1 checking dataK12.2 conforming to your organisation's requirementsK12.3 regularly checking for incoming messages and information receivedK12.4 checking messages are completeK13 your organisation's requirements for message savingK14 the person to whom you report any problemsK15 the reason why access authority may be required and the person(s) from whom to gain authority to access the information systemK16 the costs which may be involved when accessing remote information systems
Scope/range
1. **Relevant person(s)** include:
1.1. manager1.2. supervisor1.3. team leader1.4. senior manager
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
This section contains examples and explanations of some of the terms used but does not form part of the standard.
Automated checking facilities
Facilities provided by the software in use, for example, spell checker, on-line help, sort information, etc.
Customer
These are defined as internal and external customers
Electronic communication facilities
Examples include electronic mail (email), computer generated fax, information services and text
Information system
Systems such as databases, internet, intranet, spreadsheets or word processed documents, electronic point of sales systems (EPOS), vehicle manufacturers' or your own sales processing system etc.
Transmission parameters
These are single addressee, multiple addressees, cc, bcc.
Links To Other NOS
External Links
Version Number
1
Indicative Review Date
30 Mar 2026
Validity
Current
Status
Original
Originating Organisation
IMI
Original URN
VP12
Relevant Occupations
Vehicle Parts Operative, Vehicle Parts Assistant, Vehicle Parts Advisor
SOC Code
7115
Keywords
Vehicle; parts; communicate; information; electronically;