Process payment transactions within a vehicle parts environment
You must be able to:
Knowledge and Understanding
You need to know and understand:
K12.1 authorising non-cashK12.2 verifying account holders and booking purchases to customer accountsK12.3 calculating and taking paymentsK12.4 dealing with suspected fraudK12.5 completing and processing documentationK13 the value and importance of customer service to effective trading operationsK14 the limits of your authority for processing paymentsK15 the types of transaction errors that can occur and the consequences of failure to report errors
- Parts lists and other relevant parts information stored on manual or computerised parts information systems, including parts identification systems, parts location systems, parts ordering systems.
- Customer feedback, staff comments, records and reports, your own observations