Select and issue motor vehicle parts

P9.1 following your workplace procedures 

P9.2 to meet health and safety requirements 

P9.3 in a way that minimises the risk of damage to the part, storage system, surrounding fittings and components

P10 provide customers with enough time to ask questions, seek clarification and make buying decisions 

P11 handle objections and queries in a way that promotes sales and keeps the customer's confidence 

P12 clearly acknowledge the customer's buying decisions 

P13 identify and take opportunities for selling associated or additional parts 

P14 promptly present the correct part(s) to your customer in good condition and with no obvious damage or faults 

P15 confirm the acceptability of parts with your customer prior to completing any documentation 

P16 clearly explain any after sales service and customer rights that apply  

P17 store any orders to be collected at a later time safely and securely in the designated area 

P18 promptly report any apparent low levels of stock to the relevant person(s) 

P19 promptly report any parts in poor condition to the relevant person(s) 

P20 promptly seek assistance from the relevant person(s) when you experience difficulties in selecting and issuing parts

P21 ensure your parts issue documentation and records are accurate, complete and passed promptly to the relevant person(s) in the required format

K3.1 parts identification system used in your organisation 

K3.2 parts storage, rotation and management 

K3.3 handling damaged parts 

K4 documentation completion and keeping records 

K5 the storage and collection of picked orders

Use of technical information

K6 the types of vehicle systems (e.g. braking, suspension, steering and transmission) to be found in a vehicle; their layout and basic function and the location of parts within each system, including parts terminology and any variations in terminology 

K7 how to gather information from the customer to enable correct vehicle identification 

K8 how to use technical information to correctly identify the parts required 

K9 how to use information systems to identify parts required and the options available 

Selecting parts

K10 how to identify the features and benefits of parts, including the use of reference materials 

K11 the difference between the features of a part and the benefits of a part 

K12 the methods for comparing and contrasting the features, advantages and benefits of parts to help customers make decisions about which parts to buy 

K13 the action that should be taken when superseded parts are identified 

K14 how to identify any associated parts that a customer may require for the parts that you have looked up

K15 what action should be taken when the correct part cannot be identified 

K16 what action should be taken when the correct part is not in stock

Parts Handling

K17 the parts numbering system for the makes and types of parts you deal with 

K18 how to locate where parts are stored using the appropriate parts location information systems used in your organisation 

K19 how to handle and move parts safely including using appropriate mechanical handling equipment 

K20 the implications of failing to select and allocate orders correctly

1.1. overalls 

1.2. safety shoes 

1.3. gloves 

1.4. eye protection 

1.5. head protection 

2. Information systems include:

2.1. databases 

2.2. internet 

2.3. intranet 

2.4. spreadsheets 

2.5. word processed documents 

2.6. electronic point of sales systems (EPOS) 

2.7. vehicle manufacturers’/your own sales processing system etc. 

3. Relevant person(s) include: 

3.1. manager 

3.2. supervisor

3.3. team leader 

3.4. senior manager